Cookies policy
What are cookies?
This cookies policy explains what cookies are and how we use them, the types of cookies we use for example, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Cookies policy
Necessary cookies
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in, carrying out searches, making payments or adjusting your consent preferences. These cookies are strictly necessary for the website to function and cannot be switched off in our systems. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| f815480be4f96bfb974e89c52c84e2b3 | session | Our website sets this cookie to collect anonymous stats on website use. |
| number | session | Our website sets this cookie to display the current customer services phone number. |
| test | Never Expires | Our website sets this cookie so our technical team can test new functionality in the live website environment without it impacting on other users. |
| XSRF-TOKEN | 12 hours | Reviews.io sets this cookie for security purposes. |
| PHPSESSID | session | This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed. |
| RyEAsSB3dpZGdldHMYv7-eBgw-site_visit_time | session | Our website sets this cookie to track website session start and end. |
| RyEAsSB3dpZGdldHMYv7-eBgw-visit_count | session | Our website sets this cookie to store and count page views. |
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| __cf_bm | 1 hour | Cloudflare sets this cookie to support Cloudflare Bot Management to identify and mitigate automated traffic to protect the website from bad bots. |
Functional cookies
Functional cookies help perform certain functionalities like sharing the content of the website on social networking platforms, collecting feedback, and other third-party features. These are also used to recognise you when you return to our website which enables us to personalise our content for you and remember your preferences. If you do not allow these cookies then some or all of these services may not function properly and they must be active to use the FAQ and help elements of the website.
| Cookie | Duration | Description |
|---|---|---|
| reviewsio_dash | 12 hours | Reviews.io sets this cookie to collect anonymous stats on website use. |
| first_session | 1 month 1 day | FreshChat uses this cookie to identify a new user. |
| _fw_crm_v | 1 year | FreshChat uses this cookie to track visitor identity and chat sessions performed. To be able to the chatbot assistant and FAQ functionality on this website this cookie must be enabled. |
| __exponea_time2__ | 1 hour | Bloomreach Engagement sets this cookie to track website session start and end. |
| __exponea_etc__ | 1 year 1 month 4 days | Bloomreach Engagement sets this cookie to store a unique user ID. |
| _zg* | session | FreshChat sets this cookie to provide customer support on the website. This helps track visitor sessions anonymously, maintain chat history across pages, and enable personalised user interactions. |
Performance cookies
Performance cookies are used to understand and analyse the key performance indexes of how visitors interact with the website. This helps in delivering a better user experience for the visitors. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _gcl_au | 3 months | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _gid | 1 day | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
| _gat_UA-* | 1 minute | Google Analytics sets this cookie for user behaviour tracking. |
| _uetsid | 1 day | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
| _uetvid | 1 year 24 days | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
| __utma | 1 year 1 month 4 days | Google Analytics sets this cookie to distinguish users and sessions. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics. |
| __utmb | 1 hour | Google Analytics sets this cookie to determine new sessions/visits. __utmb cookie is created when the JavaScript library executes and there are no existing __utma cookies. It is updated every time data is sent to Google Analytics. |
| __utmc | session | Google Analytics sets this cookie to enable interoperability with urchin.js, an older version of Google Analytics and is used in conjunction with the __utmb cookie to determine new sessions/visits. It is deleted when the user closes the browser. |
| __utmz | 6 months | Google Analytics sets this cookie to store the traffic source or campaign by which the visitor reached the site. |
| __utmt | 10 minutes | Google Analytics sets this cookie to inhibit the request rate. |
| xnpe_* | 3 years | Bloomreach Engagement sets this cookie for managing user data and analysing user behaviour on the website. |
| xnpe_993cffe6-9504-11ee-86a3-7206db48a7bd | 1 year 1 month 4 days | Our website sets this cookie for user behaviour tracking. |
| MR | 7 days | This cookie, set by Bing, is used to collect user information for analytics purposes. |
Targeting cookies
Targeting cookies are used to provide visitors with personalised adverting based on the pages you visited previously and to analyse the effectiveness of the ad campaigns. These cookies may be used by us, social networking sites, and/or advertisers to record your visits to our website and enable interaction with you once you have left our website. The information obtained is used to personalise any adverts that you see for our products, whether they appear on our website or on third party websites. If you do not allow these cookies, you will still get marketing messages but experience less targeted and less relevant advertising.
| Cookie | Duration | Description |
|---|---|---|
| test_cookie | 15 minutes | Google doubleclick.net sets this cookie to determine if the user's browser supports cookies. |
| IDE | 1 year 24 days | Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile. |
| MUID | 1 year 24 days | Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
| _fbp | 3 months | Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website. |
| __exponea_ab_*__ | 7 days - 3 years (depends on browser) | Bloomreach Engagement sets this cookie to personalise the user experience on the website. |
| receive-cookie-deprecation | 6 months | Google sets this cookie to enable Privacy Sandbox testing and preview how site behaviour and functionality work without third-party cookies. |
We will collect the IP address of the device you are using to access our website (e.g. your phone, mobile, laptop or home computer IP address) when you visit our website. From this we may be able to identify the approximate location of the device you are using to visit our website and the domain that it is using to access the internet.
We may use cookies other than those described above but will update this cookies policy as soon as possible once new cookies are introduced to ensure that this cookies policy is up-to-date.
Manage cookie preferences
You can change your cookie preferences any time by clicking the button below. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers. If you are using any other web browser, please visit your browser’s official support documents.
- Google Chrome >
- Apple Safari >
- Mozilla Firefox >
- Microsoft Edge >
- Microsoft Internet Explorer >
- Opera >
Last updated on 25 January 2024.