Book & Enjoy Your Holiday with Confidence | Woolacombe Bay

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Rest assured we're here to look after you right from the start

You're always completely covered in case we need to cancel your holiday for any reason, that includes things like any UK public health measures like lockdowns or household mixing rules, and we promise we'll always offer you all your money back if we can't provide your break as well as the flexibility to change your booking.

For peace of mind if you need to cancel or change a holiday you've booked for any reason, including you're just not happy travelling or your plans have changed since you booked, then when you add our low cost Holiday Safeguard Scheme when you book it makes your changes much more flexible and you'll be able to claim a refund. Here that's not just limited to the coronavirus pandemic but gives you peace of mind that if your plans change later for other unexpected things that crop up you've got the flexibility you need. It's just one of the reasons we get lots of happy returns every year.


Holiday Safeguard Scheme

For peace of mind, we really strongly recommend you protect your holiday in the event that you have to change or cancel it due to unforeseen circumstances. Holiday Safeguard Scheme is a small one-off payment you make when you first book your break and provides you with a level of assurance against the possibility of having to pay the full cost of your holiday in the event of cancellation plus:

  • Far more flexibility if you need to amend your booking, particularly closer to arrival
  • Refund of the difference if you amend to a cheaper break
  • Chance to claim a refund if you need to cancel your holiday

It also means that if your plans change after you book, you can cancel up to 8 weeks before you stay and we'll refund all you've paid less the standard deposit... we call it the 'No Quibble Refund Guarantee' because it's exactly that, no documents required, whatever the reason and no questions asked!

Holiday Safeguard Scheme is not a policy of insurance, nor does it replicate all the features of a typical holiday insurance policy or car breakdown cover. If you require insurance cover then you should purchase this through an insurance provider or broker authorised by the Financial Services Authority. Please note that the Holiday Safeguard Scheme will not cover you for losses incurred other than those sums paid to Woolacombe Bay Holiday Village Ltd. or any costs involved with providing documentary evidence. In the case of multiple party or group bookings, such as where more than one Holiday Home or Camping & Touring pitch is booked at the same time, cover is assessed on each Holiday Home or pitch individually.

Changing your holiday booking

Free amendments when you change online

If your holiday plans change after you've booked then you still have flexibility to amend your booking based on whether you purchased our Holiday Safeguard Scheme, which you are strongly recommended to do. It also means if you change your holiday to a cheaper stay you'll get a refund of the difference, there's never any refunds without this cover. You can amend elements of your holiday like your Park, date, duration and accommodation or pitch type in My Account as many times as you like within the same arrival year:

+ Changing your booking 57+ days before arrival

With Holiday Safeguard Scheme: amend to any available holiday of the same type in the same year - if you select a higher price break you will need to pay the difference, if you select a lower price break we will refund the difference in the same way you made the original payment*.

Without Holiday Safeguard Scheme: amend to any available holiday of the same type in the same year - if you select a higher price break you will need to pay the difference, if you select a lower price break there will be NO refund.

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account.

Camping & Touring pitch holidays can be amended to upgrade to Holiday Home accommodation, but amendments cannot be made the other way around.

+ Changing your booking 15 - 56 days before arrival

With Holiday Safeguard Scheme: amend to any available holiday of the same type in the same year - if you select a higher price break you will need to pay the difference, if you select a lower price break we will refund the difference in the same way you made the original payment*.

Without Holiday Safeguard Scheme: amend to a sooner arrival date of the same holiday type but not a date later than your original arrival date - if you select a higher price break you will need to pay the difference, if you select a lower price break there will be NO refund.

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account.

Camping & Touring pitch holidays can be amended to upgrade to Holiday Home accommodation, but amendments cannot be made the other way around.

+ Changing your booking 1 - 14 days before arrival

With Holiday Safeguard Scheme: amend to a sooner arrival date of the same holiday type but not a date later than your original arrival date - if you select a higher price break you will need to pay the difference, if you select a lower price break we will refund the difference in the same way you made the original payment*.

Without Holiday Safeguard Scheme: amend to a sooner arrival date of the same holiday type but not a date later than your original arrival date - if you select a higher price break you will need to pay the difference, if you select a lower price break there will be NO refund.

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account.

Camping & Touring pitch holidays can be amended to upgrade to Holiday Home accommodation, but amendments cannot be made the other way around.

+ Changing your booking on or after the day of arrival

No amendments.

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Cancelling your holiday booking

If we tell you we have to cancel your booking for any reason whatsoever you can move your holiday to a future date or receive a full refund. If you wish to cancel your booking and it has not been cancelled by us, and you don't want to or can't amend your holiday to change it to a different date then cancellation policy in our booking conditions applies.

With Holiday Safeguard Scheme on your booking:

If you wish to cancel your booking for any reason including for coronavirus, then you can claim a refund depending on when you cancel and the reason for cancellation. 'Qualifying reasons' for enhanced refunded entitlement must not have existed at the time before booking, must cover the dates of your holiday booking and you will be required to supply official documentary evidence to our reasonable satisfaction of their occurrence and date they occurred for the reason you are cancelling before a refund can be processed, they are:

  • Sickness including Covid-19 of any person in your party listed on the booking
  • Bereavement of any person in your party listed on the booking or a close relative
  • Redundancy of any person in your party listed on the booking
  • Jury service of any person in your party listed on the booking

+ Cancelling your booking 57+ days before arrival

Qualifying reason: full refund less the Holiday Safeguard Scheme premium*.

Any other reason: loss of standard deposit** and Holiday Safeguard Scheme premium, all other money refunded*. Even if you pay in full to get the biggest early booking saving you really can book with confidence because with free Holiday Safeguard Scheme you can cancel with a full refund, less the standard deposit, up to 8 weeks before arrival whatever the reason and no questions asked. We call it our 'No Quibble Refund Guarantee' and it really does what is says!

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account. If you're not entitled to a refund, do remember you can still change your holiday booking. **Standard deposit is £40 per week or short break for self-catering holidays and £5 per night for Camping & Touring holidays.

+ Cancelling your booking 2 - 56 days before arrival

Qualifying reason: full refund less the standard deposit** and Holiday Safeguard Scheme premium*.

Any other reason: no refund.

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account. If you're not entitled to a refund, do remember you can still change your holiday booking. **Standard deposit is £40 per week or short break for self-catering holidays and £5 per night for Camping & Touring holidays.

+ Cancelling your booking 0 - 48 hours before arrival

Qualifying reason: refund of 30% of total holiday cost less the Holiday Safeguard Scheme premium*.

Any other reason: no refund.

In the case of multiple party or group boookings, such as where more than one Holiday Home or Camping & Touring pitch is booked at the same time, cover is assessed on each Holiday Home or pitch individually.

+ Cancelling your booking on or after the day of arrival

No refund including if you fail to arrive or cut your holiday short.

Please note you're covered for the unexpected events above when you provide documentary evidence, but this cover does not extend to other factors such as relationship breakdown, vehicle breakdown, pet illness, leaving your job or your employer changing your previously agreed annual leave dates; in instances where you are not covered in the list above we would recommend amending your holiday rather than forfeiting all you have paid.

Without Holiday Safeguard Scheme on your booking:

Regardless of the reason for cancellation you will forfeit all monies previously paid with NO refund and be liable to pay the remaining balance, therefore you are strongly recommended to add this cover at the time of booking. Unfortunately if you can't change your holiday as an option, you will need to claim back through your holiday insurance provider.


Our commitments to safer holidays

Ensuring you stay and play safe

It's been over two years since the coronavirus pandemic started and all legal restrictions in England have now ended. But we all need to be mindful that coronavirus is still impacting peoples' lives to some extent. Safety always comes first so that's why we're keeping in place a few sensible measures that strike a balance between freedom whilst helping to slow the spread of Covid-19 as well as being aware of guests who may be more anxious.

We're always doing our best to get it right but there's no manual for any of this - just our instincts having our own families that let us put ourselves in your shoes - so if we need to make changes we'll update it here, you can check out the coronavirus frequently asked questions anytime and you'll receive clear pre-arrival information by email the evening before your stay.

We all know Covid is going to be around for a while yet so for peace of mind certain measures remain in place on the Parks:

View staying safe on Park FAQs   

Should you test positive for coronavirus, you are no longer legally required to isolate. In line with Government advice, it is recommended you stay at home and avoid contact with others for at least five days. Because Covid-19 has been around for a while now, it's considered just like any other illness so our usual amendment and cancellation terms apply, you can find out more about what happpens in our coronavirus booking frequently asked questions.

Great value holidays every time

Whichever of our Devon Holiday Parks you choose to stay at you get to use the activities on them all. More than just a place to sleep, on our website the prices include all this and so much more...

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Woolacombe Bay Twitchen House Easewell Farm
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