Book & Enjoy Your Holiday with Confidence | Woolacombe Bay

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Rest assured we're here to look after you right from the start

You're always fully protected if coronavirus means we have to cancel your stay, our hassle-free Coronavirus Guarantee you can either move your booking to a future date or receive a full refund. Right now making plans isn't so easy for everyone, included automatically meaning you can secure the holiday you want and start looking forward as a family to your good times together safe in the knowledge that whatever happens we've got you covered.

Plus if you need to move or cancel your holiday for any other reason that's not covered by the Coronavirus Guarantee, including you're just not happy travelling or your plans have changed, then when you add our low cost Holiday Safeguard Scheme when you book it makes your changes much more flexible and you'll be able to claim a refund. Here that's not just limited to the coronavirus pandemic but gives you peace of mind that if your plans change later for other unexpected things that crop up you've got the flexibility you need. It's just one of the reasons we get lots of happy returns every year.


hassle free Coronavirus Guarantee Coronavirus Guarantee

We want you to be confident that as a family-owned business doing the right thing is in our DNA so we'll make you a very simple promise... you can rest safe in the knowledge that whatever the future holds we're here to help if Covid-19 means you can't stay because:

  • Your holiday Park is closed because of coronavirus so is not able to accommodate you for your confirmed booking
  • HM Government travel restrictions including local lockdowns are in place on the dates of your booking affecting your home UK postcode
  • We tell you we have to operate your break on an accommodation-only basis due to HM Government restrictions and you then opt not to stay

You'll be given the choice of:

  • Change to a later date with no admin fees*
  • Cancel your holiday and receive a full refund

Or If you or a member of your party named on your booking have been told to self-isolate or have any Covid-19 symptoms prior to your arrival, then you can choose to:

  • Change to a later date with no admin fee*
  • Change the names on your booking for free
  • Cancel your holiday and receive a refund if you have purchased Holiday Safeguard Scheme

View coronavirus booking FAQs  

*Please note you will be required to pay the difference if the new holiday costs more and we will refund the difference should the holiday cost be less. All date changes are subject to availability and must be within 12 months of the original arrival date. Refunds may take up to 28 days to process. Proof of an official positive NHS Covid-19 test or isolation notification will be required. Should Government advice change at any time, we have the right to review this offer. Applies to all bookings made up to 31 January 2022. This guarantee can only be claimed within 10 days prior to arrival. This guarantee does not cover where you are required to quarantine after overseas travel. Updated 9 December 2021. All other booking terms and conditions apply.

Holiday Safeguard Scheme

For peace of mind, we really strongly recommend you protect your holiday in the event that you have to change or cancel it due to unforeseen circumstances. Our Holiday Safeguard Scheme provides you with a level of assurance against the possibility of having to pay the full cost of your holiday in the event of cancellation.

It makes changing your holiday or claiming a refund if you cancel a much easier, smoother process and without it there's no refunds on any money you've already paid. It also means that if your plans change after you book, you can cancel up to 8 weeks before you stay and we'll refund all you've paid less the standard deposit... we call it the 'No Quibble Refund Guarantee' because it's exactly that, no documents required, whatever the reason and no questions asked!

Holiday Safeguard Scheme is not a policy of insurance, nor does it replicate all the features of a typical holiday insurance policy or car breakdown cover. If you require insurance cover then you should purchase this through an insurance provider or broker authorised by the Financial Services Authority.

Changing your holiday booking

Free amendments when you change online

If your holiday is unaffected by the criteria covered in the Coronavirus Guarantee, for example your plans have changed or you don't feel comfortable to travel, then you still have flexibility to amend your booking based on whether you added our Holiday Safeguard Scheme when you booked, which you are strongly recommended to do. You can amend elements of your holiday like your Park, date, duration and accommodation or pitch type in My Account as many times as you like within the same arrival year:

+ Changing your booking 57+ days before arrival

With Holiday Safeguard Scheme: amend to any holiday in the same year - if you select a higher price break you will need to pay the difference, if you select a lower price break we will refund the difference in the same way you made the original payment*.

Without Holiday Safeguard Scheme: amend to any holiday in the same year - if you select a higher price break you will need to pay the difference, if you select a lower price break there will be NO refund.

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account.

+ Changing your booking 15 - 56 days before arrival

With Holiday Safeguard Scheme: amend to any holiday in the same year - if you select a higher price break you will need to pay the difference, if you select a lower price break we will refund the difference in the same way you made the original payment*.

Without Holiday Safeguard Scheme: amend to a sooner arrival date but not a date later than your original arrival date - if you select a higher price break you will need to pay the difference, if you select a lower price break there will be NO refund.

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account.

+ Changing your booking 1 - 14 days before arrival

With Holiday Safeguard Scheme: amend to a sooner arrival date but not a date later than your original arrival date - if you select a higher price break you will need to pay the difference, if you select a lower price break we will refund the difference in the same way you made the original payment*.

Without Holiday Safeguard Scheme: amend to a sooner arrival date but not a date later than your original arrival date - if you select a higher price break you will need to pay the difference, if you select a lower price break there will be NO refund.

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account.

+ Changing your booking on or after the day of arrival

No amendments.

Sign in to your account 

Cancelling your holiday booking

If we have to cancel your booking later due to coronavirus you're covered by the Coronavirus Guarantee so you can move your holiday to a future date or receive a full refund. If you wish to cancel your booking and it has not been cancelled by us, then cancellation policy in our booking conditions applies.

With Holiday Safeguard Scheme:

If your holiday is unaffacted by the criteria covered by the coronavirus guarantee and you wish to cancel, then you can claim a refund depending on when you cancel and the reason for cancellation. 'Qualifying reasons' for enhanced refunded entitlement must not have existed at the time before booking and require documentary evidence for the reason for cancellation before a refund can be processed, they are:

  • Sickness of any person in your party listed on the booking
  • Bereavement of any person in your party listed on the booking or a close relative
  • Redundancy of any person in your party listed on the booking
  • Jury service of any person in your party listed on the booking

+ Cancelling your booking 57+ days before arrival

Qualifying reason: full refund less the Holiday Safeguard Scheme premium*.

Any other reason: loss of standard deposit** and Holiday Safeguard Scheme premium, all other money refunded*. Even if you pay in full to get the biggest early booking saving you really can book with confidence because with free Holiday Safeguard Scheme you can cancel with a full refund, less the standard deposit, up to 8 weeks before arrival whatever the reason and no questions asked. We call it our 'No Quibble Refund Guarantee' and it really does what is says!

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account. If you're not entitled to a refund, do remember you can still change your holiday booking. **Standard deposit is £40 per week or short break for self-catering holidays and £5 per night for Camping & Touring holidays.

+ Cancelling your booking 2 - 56 days before arrival

Qualifying reason: full refund less the standard deposit** and Holiday Safeguard Scheme premium*.

Any other reason: no refund.

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account. If you're not entitled to a refund, do remember you can still change your holiday booking. **Standard deposit is £40 per week or short break for self-catering holidays and £5 per night for Camping & Touring holidays.

+ Cancelling your booking 0 - 48 hours before arrival

Qualifying reason: refund of 30% of total holiday cost less the Holiday Safeguard Scheme premium*.

Any other reason: no refund.

*excludes payments made by voucher, credit note or transfer note and any amendment fees which are non-refundable. If you used vouchers, credit notes or transfer notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account. If you're not entitled to a refund, do remember you can still change your holiday booking.

+ Cancelling your booking on or after the day of arrival

No refund including if you fail to arrive or cut your holiday short.

Without Holiday Safeguard Scheme:

Regardless of the reason for cancellation you will forfeit all monies previously paid with NO refund and be liable to pay the remaining balance, therefore you are strongly recommended to add this cover at the time of booking. Unfortunately if you can't change your holiday as an option, you will need to claim back through your holiday insurance provider.


Our commitments to safer holidays

Ensuring you stay and play safe

Like everything else right now, safety comes first so things might look a little different because even as normality starts to return we need to be mindful that coronavirus is still impacting everyone's lives. So it's a challenge for us all to strike a balance between freedom whilst helping to slow the spread of Covid-19 as well as being aware of guests who may be more anxious.

And as things change, we're always doing our best to get it right but there's no manual for any of this - just our instincts having our own families that let us put ourselves in your shoes - so if we need to make changes we'll update it here, you can check out the coronavirus frequently asked questions anytime and you'll receive clear pre-arrival information by email the evening before your stay.

We all know Covid is going to be around for a while yet so for peace of mind certain measures will remain in place on the Parks:

View staying safe on Park FAQs   

Great value holidays every time

Whichever of our Devon Holiday Parks you choose to stay at you get to use the activities on them all. More than just a place to sleep, on our website the prices include all this and so much more...

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Woolacombe Bay Twitchen House Easewell Farm
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