My Account FAQs

You can log in to My Account here.

You'll be sent a magic link to the email address on your booking which is valid for 15 minutes, after which it will expire for security reasons and you'll just need to request a new one.

Once you have logged in, you'll stay logged in as long as you keep using My Account and we only log you out automatically after 3 consecutive days of inactivity. That means each time you interact with My Account the 3-day timer resets so you be logged out while your activity using it.

You can also choose to log out yourself which is strongly recommended for shared devices and public computers.

When you confirm your holiday booking, an online account will automatically be created for you and linked directly to your upcoming stay. You can log in here to My Account.

You can update your personal details, such as your name, address, contact information and marketing communication preferences by accessing My Account.

You can effortlessly manage your booking, make changes, book activities, report issues, and so much more through My Account on our website.

If you wish to change how we communicate with you, please log in to My Account and select 'Personal details'. You can update your details at any time but please be aware that some marketing materials are prepared in advance, so it can take up to one calendar month to come into effect.