Contact & Support FAQs

All of our knowledgeable team are based right here in Woolacombe, which makes them experts on our holiday parks and the local area. If you would like to speak to a member of the team, please call 01271 872377.

If you are staying on our holiday parks and your call is urgent, between the hours of 10pm and 8am our night security team is available. Please listen carefully to the options provided when calling, so we can assist you as quickly as possible.

If you have any questions or special requests, you can contact us by emailing goodtimes@woolacombe.com. We aim to respond within 48 hours so if your enquiry is urgent then please call us on 01271 872377.

We are sorry, we do not currently operate a live chat service. For instant answers, please take a look at our frequently asked questions. If you would like to speak to a member of the team, you can call us on 01271 872377.

If you are staying on one of our holiday parks and need immediate assistance, our team is available 24/7. Please contact your Park directly using the numbers below:

• Woolacombe Bay: 01271 870221
• Twitchen House: 01271 870848
• Easewell Farm: 01271 871400

Reception is open from 8am to 10pm daily, then between 10pm and 8am, our night security team is available. Please listen carefully to the options provided when calling, so we can assist you as quickly as possible.

While everything is checked thoroughly before your arrival, we understand that occasional issues may arise. You can call us to report any problems, and our team will be notified right away and work to resolve this as soon as possible.

If you’d prefer, visit reception, and we’ll be happy to help. For urgent issues after 10pm, please call your holiday park's reception directly and listen to the options provided.

If you've misplaced something during your stay, please email your holiday park's reception with a detailed description of the item, and we'll be happy to check for you:

• Woolacombe Bay: wb.reception@woolacombe.com
• Twitchen House: th.reception@woolacombe.com
• Easewell Farm: ef.reception@woolacombe.com

We’ll do our best to locate and return any items we find. Please note that we cannot accept responsibility for lost or damaged items, and you will be responsible for any postage or delivery costs involved in returning your belongings.

We’re committed to supporting our community and giving back through charitable efforts. Over the years, we have contributed to various charities, causes, and fundraising events.

Due to the high volume of requests we receive, we have a charity policy in place. As a small, family-owned business, we focus our donations on local and national charities that hold a special connection to our team members. While we truly value every charitable cause, this policy helps us ensure our support remains meaningful and manageable.

We’re grateful for the work charities and fundraisers do, but unfortunately, we’re unable to offer additional donations, free breaks, or prizes. Thank you for considering us, and we wish you every success in your efforts!

Absolutely! Our team is dedicated to ensuring your special occasion is celebrated. You are welcome to arrange for items to be sent directly to the holiday park, so they’re ready and waiting in your accommodation upon your arrival. To ensure everything is perfect, please contact our team at least 3 days prior to your arrival by phone on 01271 872390.

We welcome all feedback about your stay at Woolacombe Bay Holiday Parks. If something isn’t right during your holiday, please let a member of the team know while you’re on Park so we have the opportunity to help and, where possible, put things right during your stay.

As set out in our booking terms and conditions, any concerns should be raised with us at the earliest opportunity. If you would like to provide further feedback after your holiday, please email goodtimes@woolacombe.com as soon as possible after departure.