Amendments & Cancellations FAQs

The quickest and easiest way to amend your holiday free of admin charges is through My Account. Here, you'll also see whether your requested change is possible within our terms.

If you would prefer, you can make changes by telephone by calling 01271 872390, but please note that a £40 administration fee applies for each amendment payable at the time of making the amendment.

Amendments cannot be made by email, text message or social media message so you will either need to use the online self-service in My Account or phone us.

Please note that holidays cannot be moved to a later holiday year. You can view our cancellation and amendment policy to see if your change is possible here.

With our Holiday Safeguard Scheme, there is so much more flexibility to amend any available holiday of the same type at the same holiday park in the same year. You may even receive a refund if you switch to a lower cost holiday. You can do so up to 14 days before your holiday in My Account.

Without our Holiday Safeguard Scheme, you can amend any available holiday of the same type at the same holiday park in the same year up to 56 days before your holiday in My Account.

Please note that it is not possible to move your holiday to a later holiday year. You can view our cancellation and amendment policy here.

Yes, subject to availability. You can amend your holiday duration in My Account to add an extra night, where you’ll be able to check availability and view any additional cost before confirming.

If you are interested in upgrading to a different accommodation or pitch with more space or additional features, you can check availability and make changes easily in My Account with no admin fees.

If you are already on holiday, please speak with your reception team, who will be able to explore the options available to you.

Yes! Adding extra guests is free as long as you do not exceed the maximum occupancy of your accommodation which includes infants. You can amend the details of who is coming on holiday with you in My Account.

We understand that plans can change and you may need to cancel your booking. The quickest and easiest way to do this is in My Account by selecting "View & amend". Before you cancel, please check your refund entitlement, you can view our cancellation and amendment policy here.

If you have added our Holiday Safeguard Scheme when you booked then you can claim a refund depending on when you cancel and the reason for cancellation. Without this cover no refund is due whatever the reason you need to cancel, so it's highly recommended that you purchase this or your own alternative cover at the time of booking. You can view our cancellation and amendment policy here.

We always aim to process refunds within 28 days, but often sooner.

To comply with prevailing UK financial regulations, we must attempt to refund the card that was initially used to make payment. If multiple payments were made, your refund may arrive in separate transactions.

If you have received a replacement card, rest assured that your refund will be successfully processed into the same account. If you have made a cash payment, we will contact you to obtain the necessary information to process your refund.

Please note that all refunds are processed within 28 days.

The deposit you pay on your holiday is intended to cover the costs of making your booking, things like card payment fees, securing your payment details, administration costs and sending out your booking details. We do not charge a separate booking fee so the deposit is non-refundable. You can view our cancellation and amendment policy here.

There is no ‘cooling off’ period for travel bookings, if you do have any queries on this, then we recommend seeking guidance from a reliable source such as Citizens Advice. It is advisable to make an informed decision before proceeding with any booking as we don’t charge a separate booking fee so the deposit is non-refundable. You can view our cancellation and amendment policy here.

When you book your holiday, this secures your stay at the holiday park selected at the time of booking. As each holiday park is treated individually, it isn’t possible to change to a different holiday park once your booking has been confirmed. If you wanted to change where you are staying this is treated as a cancellation, you can view our cancellation and amendment policy here.