Our four Devon Holiday Parks opened for the season on 12th April and we've welcomed nearly 11,000 happy families in the past two months.
All our lives continue to be impacted by the Covid-19 global pandemic and the Government's restrictions indeed to suppress the spread of the disease. This means there may be some changes to our offering with social distancing on Park to ensure you can holiday with confidence. Should we need to cancel your break or need to make any significant changes beyond what's already been announced then we will contact you directly.
Like so many of you as well as most other travel and tourism businesses, we've been very busy these past months and every time a new Government announcement is made, we've struggled to keep up with the sudden and overwhelming volumes of incoming calls especially with fewer team members available due to social distancing. Our brilliant teams really do their utmost to respond to help as quickly as possible, but Covid-secure measures mean we simply cannot have as many team members working at the same time as we used to.
Rest assured, if your booking is affected we will be in touch with you directly in order of booking arrival date once we've reviewed the impact of any announcement. We're family owned so doing the right thing really means everything to us, so you can trust us when we say we'll be in touch with you as soon as we can - we've got your back!
The Government has announced its roadmap to ease lockdown and re-open society which is reviewed frequently, if the restrictions are removed based on the indicative timetable set out then we expect to be able to open facilities, activities and entertainment as follows:
We are open for you to stay with up to two household support bubbles or any six people in your accommodation, you may meet up to thirty people at outdoor areas on Park:
Self-catering Holiday Homes are available at all four Parks.
Pitches for Camping & Touring are available with communal showers, toilets and plate washing open so we can welcome all guests including those with tents.
Most indoor facilities and entertainment are open with social distancing in place including the "Rule of Six" and no more than two household support bubbles mixing indoors.
If you have over 7 people from 3 or more household bubbles sharing the same Holiday Home we will contact you in arrival date order over the coming days; please kindly wait for us to contact you directly. For all other guests amendments and cancellations are based on our standard terms and conditions of booking but if you'd like to make an amendment to your booking you can do this fee-free online.
The Government has announced it's aim that all social distancing measures will no longer be required. If everything goes to plan and the Government removes all the remaining restrictions then you can mix freely with your friends and family again.
Good times are back
Our four Devon Holiday Parks all re-opened as soon as we could on 4th July 2020 and we've welcomed over 19,500 happy families for their first holiday after lockdown before closing as planned on 2nd November 2020, you can read their reviews about their experience in Summer & Autumn 2020 here next to England's best beach.
Through our usual Winter pause we were busy getting our Parks ready to welcome guests back from Monday 12th April. We built on the successes of new protocols introduced including drive-through check-in, pool booking system and food & drink app ordering with new processes to enable you to customise your holiday so you'll be able to enjoy the seaside break you dream of. Our actual product offering and experience may vary from the descriptions and images displayed through the website and in marketing communications as we implement necessary measures to ensure we comply with the Government's Covid-secure requirements and make sure our time together is big on fun!
Planning your holiday
If you're ready for something to look forward to, then for sure the big rush is already on with record bookings for the Summer so here and now's a very good time to book because you'll get the best price always online... guaranteed!
Right now there's extraordinary levels of demand for UK holidays, especially in the West Country and our prized position next to England's best beach, so along with thousands of holidays transferred from last year it means that availability is already very limited on many popular dates. Particularly popular at dog friendly breaks due to lots more families having bought pets in the first lockdown along with the always popular caravans with hot tubs and lodges with hot tubs meaning we are already sold out for these holidays on many dates. Every holiday is backed up by our Coronavirus Guarantee meaning if any Woolacombe Bay Holiday Parks break you book is later cancelled by us due to coronavirus you can move your holiday to a future date or receive a full refund. You will not be worse off or your money back… that’s our promise!
You can still contact us and currently we are opening with more limited times in order to play our part in reducing the transmission of coronavirus by not requiring team members to travel unnecessarily. Right now we’re experiencing very high call volumes but have fewer team members available to take calls than usual due to essential Covid-secure social distancing measures in the office. We’re working very hard to get to your call as quickly as possible and we’re sorry if your waiting time is longer than we’d all like. You can find answers to so many frequently asked questions online, see what’s in store on our Devon Holiday Parks and check prices, availability then book quickly and securely.
NHS Test & Trace
We're now legally required to record the contact details of all guests in any of our venues on Park including the swimming pools, receptions as well as all indoor and outdoor settings. The fastest, easiest way to record your visit is using the NHS COVID-19 app so you can scan a QR code that's unique to each venue and all members of your group over age 16 are now required to scan. If you don't have a compatible smartphone you will be required to complete a form each time you come to a venue, but we're sorry if you don't scan on the app or complete a form we legally cannot let you into our venues.
Latest travel & health advice
For the latest official information from HM Government please visit www.gov.uk/coronavirus and NHS England at www.nhs.uk/conditions/coronavirus-covid-19. If you live in Wales, Scotland, Northern Ireland or another country outside of the United Kingdom please also refer to the advice from your official bodies.