Coronavirus update - Woolacombe Holiday Parks in Devon

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Coronavirus

Our four Devon Holiday Parks opened for the 2021 season on Monday 12th April.

All our lives continue to be impacted by the Covid-19 global pandemic and the Government's restrictions indeed to suppress the spread of the disease. This means there may be some changes to our offering with social distancing on Park to ensure you can holiday with confidence. Should we need to cancel your break or need to make any significant changes beyond what's already been announced on 22nd February then we will contact you directly.

Like so many of you as well as most other travel and tourism businesses, we've been very busy these past months and every time a new Government announcement is made, we've struggled to keep up with the sudden and overwhelming volumes of incoming calls especially with fewer team members available due to social distancing. Our brilliant teams really do their utmost to respond to help as quickly as possible, but Covid-secure measures mean we simply cannot have as many team members working at the same time as we used to.

Rest assured, if your booking is affected we will be in touch with you directly in order of booking arrival date once we've reviewed the impact of any announcement. We're family owned so doing the right thing really means everything to us, so you can trust us when we say we'll be in touch with you as soon as we can - we've got your back!

+ If you have a booking arriving from 26th March to 11th April

We have now contacted all guests directly as we're sorry to say we're due to closed due to the latest Government annoucement so your holiday won't be able to go ahead as planned.

The majority of guests opted to reschedule their holiday to a later date and for those who wished to cancel were all refunded in less than two weeks' since the Government announcement. We've tried our very best to proactively get in touch with all remaining guests by email, phone, post and text message so if you still have a booking on these dates please call us as soon as possible now on 01271 872 390.

If you have a Summer Parking booking, you have now been sent an email directly regarding your return to Park.

+ If you have a booking arriving from 12th April to 16th May

We are open for you to stay only with your household support bubble, you may meet another household or up to six people at outdoor areas on Park but not inside your accommodation:

Self-catering Holiday Homes are available at all four Parks.

Pitches for Camping & Touring in your own touring caravan or motorhome are available at Twitchen House and Easewell Farm with communal showers, toilets and plate washing closed; guests with existing bookings may continue with their booking if they have self-contained on board toilet and wash facilities. We regret we are unable to accept any tents in this time.

Many of our most popular facilities will be open including the pools with bookable session bathing, outdoor sports & nature activities, and you'll be able to order food and drink for click-and-collect takeaway, free delivery to your Holiday Home or outdoors with table service. Most indoor facilities and venues are required to be closed including entertainment so if you choose to continue with your holiday you'll get free Park-wide WiFi at Golden Coast, Woolacombe Bay and Twitchen House as these are the Parks that normally have live shows. The Government has confirmed on 5th April that this step of lockdown easing exactly as advised on 22nd February will proceed. We'll open everything we're allowed to and you can find out what facilities we expect to able to to open here.

We promptly contacted every guest who'd booked to arrive up to 16th May with detailed information and the opportunity to change or cancel their booking... there were thousands of affected bookings but we've been in touch with everyone within just three weeks. As we are now able to open our Parks and the majority of facilities and activities, we are now looking forward to welcoming you.

Your booked holiday will now proceed as booked unless you are unable to travel when covered by the Coronavirus Guarantee:

  • Your holiday Park is closed because of coronavirus so are not able to accommodate you for your confirmed booking - we're delighted to say this no longer applies to bookings arriving from 12th April
  • HM Government travel restrictions including local lockdowns are in place on the dates of your booking affecting your home postcode - this applies to addresses in Scotland only
  • You or any member of your party listed on the booking have been told to self-isolate due to coronavirus, or have any Covid-19 symptoms - please cancel online and upload document evidence
  • We tell you we have to operate your break on an accommodation-only basis due to HM Government restrictions and you then opt not to stay - we're pleased to offer a range of facilities and activities for your holiday.

+ If you have a booking arriving 17th May onwards

We're hoping the restrictions will be further eased but we will wait until early May at the scheduled Government review before making any further decisions. Amendments and cancellations are based on our standard terms and conditions of booking but if you'd like to make an amendment to your booking you can do this fee-free online now.


Good times are back

Our four Devon Holiday Parks all re-opened as soon as we could on 4th July 2020 and we've welcomed over 19,500 happy families for their first holiday after lockdown before closing as planned on 2nd November 2020, you can read their reviews about their experience in Summer & Autumn 2020 here next to England's best beach.

Through our usual Winter pause we were busy getting our Parks ready to welcome guests back from Monday 12th April. We built on the successes of new protocols introduced including drive-through check-in, pool booking system and food & drink app ordering with new processes to enable you to customise your holiday so you'll be able to enjoy the seaside break you dream of. Our actual product offering and experience may vary from the descriptions and images displayed through the website and in marketing communications as we implement necessary measures to ensure we comply with the Government's Covid-secure requirements and make sure our time together is big on fun!


Planning your holiday

If you're ready for something to look forward to, then for sure the big rush is already on with record bookings for the Summer so here and now's a very good time to book because you'll get the best price always online... guaranteed!

Right now there's extraordinary levels of demand for UK holidays, especially in the West Country and our prized position next to England's best beach, so along with thousands of holidays transferred from last year it means that availability is already very limited on many popular dates. Particularly popular at dog friendly breaks due to lots more families having bought pets in the first lockdown along with the always popular caravans with hot tubs and lodges with hot tubs meaning we are already sold out for these holidays on many dates. Every holiday is backed up by our Coronavirus Guarantee meaning if any Woolacombe Bay Holiday Parks break you book is later cancelled by us due to coronavirus you can move your holiday to a future date or receive a full refund. You will not be worse off or your money back… that’s our promise!

You can still contact us and currently we are opening with more limited times in order to play our part in reducing the transmission of coronavirus by not requiring team members to travel unnecessarily. Right now we’re experiencing very high call volumes but have fewer team members available to take calls than usual due to essential Covid-secure social distancing measures in the office. We’re working very hard to get to your call as quickly as possible and we’re sorry if your waiting time is longer than we’d all like. You can find answers to so many frequently asked questions online, see what’s in store on our Devon Holiday Parks and check prices, availability then book quickly and securely.


NHS Test & Trace

We're now legally required to record the contact details of all guests in any of our venues on Park including the swimming pools, receptions and outdoor settings. The fastest, easiest way to record your visit is using the NHS COVID-19 app so you can scan a QR code that's unique to each venue and all members of your group over age 16 are now required to scan. If you don't have a compatible smartphone you will be required to complete a form each time you come to a venue, but we're sorry if you don't scan on the app or complete a form we legally cannot let you into our venues.

Please encourage all members of your party to download the official NHS Test & Trace app prior to arrival from the Apple App Store or Google Play Store as appropriate for your device.


Latest travel & health advice

For the latest official information from HM Government please visit www.gov.uk/coronavirus and NHS England at www.nhs.uk/conditions/coronavirus-covid-19. If you live in Wales, Scotland, Northern Ireland or another country outside of the United Kingdom please also refer to the advice from your official bodies.

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Rest assured we're here to look after you right from the start. It's why you can plan ahead to get the holiday you want and look forward to your good times together.

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Rest assured we're here to look after you right from the start. It's why you can plan ahead to get the holiday you want and look forward to your good times together.

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Time together is essential and it's important to get it right. You might have some questions about our holidays, the chances are we've been asked them before.

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Great value holidays every time

Whichever of our Devon Holiday Parks you choose to stay at you get to use the activities on all four. More than just a place to sleep, on our website the prices include all this and so much more...

Find us at:

Woolacombe Bay Golden Coast Twitchen House Easewell Farm
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