Good times are back!
Our four Devon Holiday Parks opened for the season on 12th April and we've welcomed over 25,000 happy families so far this year.
Through our usual Winter pause we built on the successes of new protocols introduced including drive-through check-in, pool booking system and food & drink app ordering with new processes to enable you to customise your holiday so you'll be able to enjoy the seaside break you dream of. All our lives continue to be impacted by the Covid-19 global pandemic and the Government's restrictions to slow the spread of the disease so this means there may be some slight changes to our offering with social distancing on Park to ensure you can holiday with confidence.
Rest assured, if your booking is affected we will be in touch with you directly in order of booking arrival date once we've reviewed the impact of any announcement. We're family owned so doing the right thing really means everything to us, so you can trust us when we say we'll be in touch with you as soon as we can - we've got your back!
Step 4: Holidays arriving from 19th July
Social distancing is no longer required meaning our venues are back to full capacity, but we're very mindful many of our guests may still be cautious so you'll find measures in place so you can stay with confidence. We still need our team members to take regular Covid tests and we're encouraging our team members to wear face coverings, and Government advice is that they're strongly recommended for our guests in all indoor settings. One way systems have gone but you'll still find plenty of hand sanitiser stations, perspex screens in our receptions, bars and shops, as well as frequent cleaning in our venues.
Lots of new things we've done over the past year have worked really well so they'll be kept like the speed and ease of drive-through check-in. You can now order at the bar, although our hugely convenient table service app is still the best way to order, and dancing is allowed again so get set for the Beachball Bounce!
You can mix freely with your friends and family again, there is no more 'Rule of Six' and household bubbles will no longer apply. Like you, we want all our guests to get the best experience from your stay, so access to our pools, activities, entertainment and venues are only for our holiday guests. So that means if you have family or friends in the area who aren't staying with us you'll be able to meet up with them in the many fantastic places off Park but sorry, not on Park.
What you can expect on holiday right now
It's been a long road and a lot of uncertainty for everyone, but now we all have a better idea what's ahead in the months to come. The Prime Minister has said that we cannot return instantly to how life was before Covid-19 and everybody needs to continue to act carefully and remain cautious, so we're taking a balanced approach:
Indoor pools are open every day from 8am to 8pm and we've increased the capacity in each pool to ensure everyone gets a go. Before Covid you used to have to queue at reception for tokens then wait to get into the pool when there was enough space, last year we replaced this with pre-bookable slots through your My Account allowing you more time to enjoy and plan your holiday. Guest feedback is online booking is much better so we are keeping this system. You can book from 12 hours before you'd like to swim and can use any of our indoor pools with one indoor pool session a day.
Outdoor pools are open every day from 9am to 7pm weather permitting up to 12th September 2021 and, as well as extended opening hours and increasing the capacity in the pool, we no longer need you to pre-book. Just turn up when you want to swim wearing the wristbands you'll get at check-in and we'll let you in, or if the pool's already full you'll be asked to wait outside until space is available for you. You can use the heated outdoor pools at any Park.
In order to suppress the spread of Covid, we are continuing to ask guests to come "swim ready" changing in your accommodation when using any of our indoor and outdoor pools this Summer.
Many free activities like adventure golf are still just turn up and get active, and some others like tennis have been working better with pre-booking on the day you want to play through your My Account, so we will be continuing this successful process.
We've been able to add more pre-bookable sessions for popular payable activities like high ropes course, ten pin bowling, pottery painting and legendary Wavesurfer. These can all be booked through My Account from 14 days before you'd like to do the activity and all come with a hassle-free 24-hour cancellation policy if you change your mind.
Some chargeable activities such as climbing walls, bungee trampolines, indoor bowls green and the sea view 9-hole golf course are always just pay and play at the activity booking point on Park, no need to book in advance.
Free nature activities and payable bush craft activities can all be booked in My Account from 14 days before the activity starts.
You'll receive emails when booking opens for activities for your holiday, so you can secure the slots you want and avoid queuing on Park... more fun, less queues!
Spa experience thermal suite capacity restrictions have now been increased and access will no longer be limited to one household at a time. Like the indoor pools, bookings can be made in My Account from 12 hours before the session on the day you'd like to use it and you'll need to come "swim ready". Spa experience is for over 12s only.
Spa treatments are available to book from 14 days before your treatment in My Account with a range of massages, facial and beauty therapies.
Gym access at Woolacombe Bay will continue to be pre-bookable up to 14 days in advance in My Account, and capacity has now been increased.
Other fitness activities like the outdoor gyms and trim trail at Golden Coast are all outdoor spaces and you can just turn up to use these when you like.
Daytime entertainment is available for guests staying on every Park and there's no need to pre-book, just turn up and catch everything from character shows to pantomime as well as extra pop-up acts outdoors.
Evening entertainment is now on a free flow basis just like our daytime entertainment, following initial feedback we received from guests it is clear a majority would prefer not to have to book a table for entertainment. We trialled this for a week with no pre-booking where guests just turn up for the evening entertainment. Your Park will let you know their venue opening times when you check-in and tables will be on a first come, first served basis. We'll have team members at the door who'll check you're wearing your wristband and then let you into the entertainment venue. You are welcome to arrive for the start of the entertainment or later in the evening, if the venue is full you'll be asked to wait until space becomes available... just like it used to be.
Cinemas showing the latest movie releases at Woolacombe Bay and Twitchen House will be back to full capacity and you'll be able to book on Park. The free family movies screening room at Golden Coast will also be open. In these venues face coverings are not mandatory but are advised.
You'll no longer need to book a table in any of our bars and restaurants, either to dine indoors or outside. Just turn up and grab a clean table in our bars and restaurants.
Even before Covid we'd planned our 'Woolacombe To Me' app so you can order table service in many of our venues, and free delivery to Holiday Homes at Golden Coast, Woolacombe Bay and Twitchen House as well as Electric and Super pitches at Golden Coast and Twitchen House. You can order at the bar if you prefer but contactless is preferred and the easiest, safest way to order is on the 'Woolacombe To Me' app.
All our outdoor facilities are already open like kid's play areas but we can now add:
Indoor soft play areas will be open for selected times in the day, twice a day they need to be closed for sanitisation, please check on your Park the opening hours for that day.
Amusement arcades will be open on all Parks and will operate on a free-flow basis with no more one way systems or capacity limits.
Convenience stores are open from 8am to 8pm daily so you can pick up anything you have forgotten.
There remains a lot of questions to be answered about the spread of Covid on public transport, including the wearing of face coverings and capacities. Our priority always has to be safety first so we regret our bus will not be operating this Summer. You can find more information about walks to the beach and car parking in our beach access guide.
We've had a number of guests question why we feel it is unwise to operate the bus at this time, it would be irresponsible to try to operate a service for our guests that has a high risk of disruption that could have significant impact on our guests... these are a couple scenarios that make operating the bus extremely challenging this year:
Scenario 1 - not enough drivers: unlike a public bus operator or a large private fleet operator, we do not have a large number of bus drivers available to us. Bus drivers need specific licences and have limits to how many hours they can work, so if we are forced to suspend or limit the bus service at short notice due to critical staff availability then we will disappoint guests who planned to use the bus that day.
Scenario 2 - driver is told to isolate: if a bus driver is alerted by NHS Test & Trace that they must isolate then by law they are required to so immediately. That means we may not be able to run the bus at all leaving guests at the beach or at another Park with no way for us to be able to get the guests back to their Park if we have no driver availability due to self-isolation or having already exceeded that day's driving hours.
Latest facilities opening update
Like many other businesses we are unfortunately impacted by team members being required to self-isolate by the NHS Test & Trace system. Many of our team members are young so are not yet at the stage where they have been invited for a second coronavirus vaccination. Our first priority is keeping our team and guests safe, but this does mean that you may find some disruption to our normal services due to staff shortages such as limited opening times or some facilities having to be temporarily closed (they'll be marked as 'temporarily closed' on this website) often at short notice. For guests who have any activity bookings affected by team member shortages we will contact you directly.
We are also experiencing the same supply chain issues that are affecting businesses nationwide so you may find we are operating a smaller menu in our food & drink venues and we apologise in advance if your first choices are not available.
Latest travel & health advice
For the latest official information from HM Government please visit www.gov.uk/coronavirus and NHS England at www.nhs.uk/conditions/coronavirus-covid-19. If you live in Wales, Scotland, Northern Ireland or another country outside of the United Kingdom please also refer to the advice from your official bodies.