How can we best help you?
We're experiencing high volumes across email, chat and telephone with limited number of team members and opening times due to Covid-secure social distancing measures, so thank you for your patience. The online knowledge base is constantly updating... try asking your question here first to see if it has already been answered:
Book your holiday
Quick, easy, secure... book online and save an extra £10 off Holiday Homes
Manage your booking
View & amend your booking, add extras, update your details and much more
Upgrade your Holiday Home
For more space, earlier check-in and more features in your accommodation
Pay your holiday balance
Your quickest and easiest way to pay the balance on your booking is online
Cancel your holiday booking
If your can't change or take your holiday you can request to cancel it online
Book your on Park activities
Pool sessions, coached sports activities, evening entertainment and more
Our lines are open 9am to 7pm daily and our friendly Holiday Advisors are based right here in Woolacombe so are very knowlegeable about all our Parks and the area. We're so grateful to all our guests who have been so understanding and we apologise for any slower response times than we'd expect. Our brilliant teams really do their utmost to respond to help as quickly as possible, but Covid-secure measures mean we cannot have as many team members working at the same time as we're used to.
Like so many of you as well as most other travel and tourism businesses, we've been very busy these past months and every time a new Government announcement is made, we've struggled to keep up with the sudden and unexpected huge volumes of incoming calls especially with fewer team members available due to social distancing. Rest assured, if anything affects your booking then we will be in touch with you directly in order of booking arrival date once we've reviewed the impact of any announcement. We're family owned so doing the right thing means everything to us, so you can trust us when we say we'll update you as soon as we can - we've got your back!
Assisting you is important to us and we really appreciate your understanding when waiting to speak to us... we're really sorry if we can't always help you as quickly as we'd all like, you may find it faster to use the search bar above or use the contact form if you can't find the answer. You can also book online and save an extra £10 off Holiday Homes or once you've booked you can log-in to pay your balance securely saving you time waiting on the phone at busy periods.
Do you want to check prices, availability and make a new booking?
Call 01271 872 377
Do you want to make a booking for a group of 6 or more Holiday Homes?
Call 01271 872 379
Do you want to speak to us about a booking you have already made?
Call 01271 872 390
We may record or observe some telephone calls to enable us to continually improve the quality of service to our guests.
The opening times of our telephone Reservations lines may be subject to change and will vary over the Festive period.
You can find answers to most questions using the search bar above. But if you can't find the answer you're looking for on these pages then please complete the contact form we'll respond to you as quickly as possible and we aim to get back to you within 72 hours.
Generally you'll get a faster response by holding and speaking to us on the phone, although if you prefer to email then we are here for you... we just kindly ask you to please be patient and do not send multiple emails as slows our response times down.
If you would like to enquire about the price of a holiday please check this online or call our Reservations Team on 01271 872 377. We are unable to provide this information by email, on our live chat service or via social media channels.
Our postal address is:
Woolacombe Bay Holiday Parks
Win a brand new Dacia Sandero, a fantastic free holiday or an Apple iPad!
Sign up to our email newsletters for your chance to win, and keep up to date with our latest news and last minute deals. Simply sign up and we'll enter you into the prize draw.
First prize is a brand new Dacia Sandero! With low tax and low insurance it's ideal for modern driving. Second prize is a 7-night fun fuelled holiday for up to eight people in one of our Gold caravan or lodge Holiday Homes!* Third prize is an Apple iPad.
The closing date for entries is 12th September 2021 and the prize draw will take place on 14th September 2021.
Recommend your friends for more chances to win!
When you sign up and enter the draw you can recommend friends, every recommended friend that signs up earns you another entry in the draw. Your friends will also be entered into the draw.
Please note: to stay entered in the draw, you must stay subscribed to our email newsletters until the competition has ended.
Already on our eMailing list?
If you're already subscribed to the email newsletters you'll be entered into the draw too, but why not recommend some friends to improve your chances of winning. Good luck!
Massive Prize Draw!
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Yes - Log in below and start referring friends
Tell a friend
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Please note: Your friend's email address will not be added to our mailing list or receive any further marketing from us after the initial invitation email unless they sign-up for our email newsletters.