How can we best help you?
We're experiencing high volumes across email, chat and telephone with limited number of team members and opening times due to Covid-secure measures and self-isolation alerts, so thank you for your patience. If you have an urgent query then please use the search bar above to consult the online knowledge base that's constantly updating... try asking your question here first to see if it has already been answered:
Book your holiday
Quick, easy, secure... book online and save an extra £10 off Holiday Homes
Manage your booking
View & amend your booking, add extras, update your details and much more
Upgrade your Holiday Home
For more space, earlier check-in and more features in your accommodation
Pay your holiday balance
Your quickest and easiest way to pay the balance on your booking is online
Cancel your holiday booking
If your can't change or take your holiday you can request to cancel it online
Book your on Park activities
Pool sessions, coached sports activities, bush craft, spa treatments and more
Our friendly Holiday Advisors are based right here in Woolacombe so are very knowlegeable about all our Parks and the area. We're so grateful to all our guests who have been so understanding and we apologise for any slower response times than we'd like. Our brilliant teams really do their utmost to respond to help as quickly as possible, but Covid-secure measures mean we cannot have as many team members working at the same time as we're used to.
Our phone lines are open seven days a week and you can reach us during the following times:
Can't get through on the phone?
We're expericing high call volumes at present, and assisting you is important to us so we really appreciate your understanding when waiting to speak to us... we're really sorry if we can't always help you as quickly as we'd all like, you may find it faster to use the FAQ search bar above or use the contact form if you can't find the answer. You can also book online and save an extra £10 off Holiday Homes or once you've booked you can log-in to pay your balance securely saving you time waiting on the phone at busy periods.
Do you want to check prices, availability and make a new booking?
Call 01271 872 377
Do you want to make a booking for a group of 6 or more Holiday Homes?
Call 01271 872 379
Do you want to speak to us about a booking you have already made?
Call 01271 872 390
Like so many of you as well as most other travel and tourism businesses, we've been very busy these past months and every time a new Government announcement is made, we've struggled to keep up with the sudden and unexpected huge volumes of incoming calls especially with fewer team members available due to social distancing. Rest assured, if anything affects your booking then we will be in touch with you directly in order of booking arrival date once we've reviewed the impact of any announcement. We're family owned so doing the right thing means everything to us, so you can trust us when we say we'll update you as soon as we can - we've got your back!
We may record or observe some telephone calls to enable us to continually improve the quality of service to our guests.
The opening times of our telephone Reservations lines may be subject to change and will vary over the Festive period.
You can find answers to most questions using the search bar above. But if you can't find the answer you're looking for on these pages then please complete the contact form we'll respond to you as quickly as possible and we aim to get back to you within 72 hours.
Generally you'll get a faster response by holding and speaking to us on the phone, although if you prefer to email then we are here for you... we just kindly ask you to please be patient and do not send multiple emails as slows our response times down.
If you would like to enquire about the price of a holiday please check this online or call our Reservations Team on 01271 872 377. We are unable to provide this information by email, on our live chat service or via social media channels.
Our postal address is:
Woolacombe Bay Holiday Parks
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