Hidden in a rural secluded location in the countryside and right by the coast, you can escape heavily populated areas and get much more space than in most town centres.
Your well-being and that our team members is always our absolute priority so we are constantly reviewing our processes because we know the advice is ever changing. But what hasn't changed is our commitment to helping you escape the four walls of home to enjoy a relaxing break in beautiful, natural surroundings here next to England's best beach that is safe and follows all the current HM Government guidance. That's why we're spending an additional 50% more time cleaning our self catering accommodation before our guests arrive on top of our already high standards. And we know we're all in this together so we've crafted a simple charter so it's clear how we can help each other to keep your family safe.
Our commitments charter
Keeping all our guests and team safe
It's always been the case that safety of our customers and team members comes first so we’ve made some changes to how we operate to minimise the risk of spreading coronavirus on our Devon Holiday Parks and within our local community.
Social distancing measures to ensure we protect each other by maintaining 2-metre distancing:
- We'll implement a one-way system around our Parks, you must always adhere to it.
- We'll have clearly signed separate ways in and out of our venues, you must follow them.
- We'll provide visible markers around the Park so you can see where to go and how far apart to stand, you must ensure your whole family always keeps that distance.
Safe start to your holiday from the moment you arrive on Park:
- We'll email you the day before you arrive with the check-in process, you must follow it.
- We'll be ready for your designated check-in time, you must only arrive after that time.
- We'll have traffic marshals to help and guide you, you must always follow their directions.
- We'll check you in as quickly as possible, you must only have the lead guest come to check-in.
- We'll get your accommodation thoroughly prepared and ready on time, you must appreciate that we can't change your location on Park or upgrade on arrival so we can achieve this.
Settling into your self contained thoroughly cleaned accommodation:
- We'll ensure your Holiday Home has been fully cleaned, you must help us by not arriving early.
- We'll make the beds up with fresh linen, you must put used linen in a bag before you go.
- We'll give our team all the PPE they need, you must dispose of all refuse before your depart.
- We'll be ready for your arrival time, you must help the next family by leaving Park by 10am.
- We'll clean all surfaces properly with extra attention to high risk areas (ie remote controls and kitchens) and give you a sanitised key to a locked Holiday Home, you must understand it's why we can't change locations after check-in.
Staying safe during your holiday:
- We'll have sneeze screens in our receptions and venues, you must stand your side of them.
- We'll install hand santising stations at every single venue door, you'll follow the latest advice.
- We'll be enforcing social distancing in our shops like at home, you must follow all directions.
- We'll be deep cleaning our venues and displaying 'last cleaned' charts, you must not drop litter.
- We'll be clearing tables only after you've left, you must appreciate we can't clear before.
- We'll attend any maintenance issues in your Holiday Home, you must adhere to distancing rules.
- We'll open as many facilities as we can always following government's instructions because holidays are about having fun, you must understand things could change quickly and opening times may have to be limited... but you must help us to help you stay safe and have fun.
- You must tell us straight away if you or any member of your party is suspected to or is confirmed to have coronavirus you'll immediately pack up and go home, we'll leave your accommodation for 72 hours before giving it a full deep clean.
Helping you feel safe and secure
Our Parks are all owned and operated by us... all of our Holiday Homes belong to us meaning you won't be staying in someone else's sublet caravan or lodge... team members work for us from cleaners and receptionists to cooks and waiters, and where our shops are expertly run by Nisa they follow the highest standards. Put that all together and you can feel reassured we've got your interests covered.
Other important measures we're taking to ensure your Covid-secure holiday:
- Restrictions on the number of Holiday Home and Camping & Touring guests we can accept on Park.
- On arrival at work each day our team members are temperature tested using infra-red thermometers.
- Contactless methods of payment are already available but will now be strongly encouraged.
- Pre-bookable activities like the Wavesurfer, Segway safari and bush craft sessions are already offered.
- Food & drink can be ordered on our new contactless app for click-and-collect takeaway or free delivery.
- Eating-in our bars and restaurants will re-open as soon as the government says it's safe to do so.
And remember our Holiday Homes have always been perfect for social distancing:
- Self-contained individual accommodation with no shared doors or communal areas.
- Self-catering here always means your own kitchen, lounge, bedrooms and bathroom.
- Stay in well ventilated accommodation with no shared air conditioning systems.
- Sheets, duvet covers & pillows cases washed above 60-degrees in commercial laundries.
- Some caravans have private decking and all lodges and apartments their own patio.
- Selected caravans and lodges even come with your own private outdoor hot tub.
Ready to welcome you
“We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.
It's awarded to all our four Devon Holiday Parks and you can read more about the measures we're taking to make your holiday safer. Our team has spent months behind the scenes making sure when it's time for your break we're all good to go!
Awarded by Visit England on 30th June 2020
Ready for your arrival
We're spending an additional 50% more time cleaning your self contained Holiday Home before you arrive because you always told us our cleaning standards were very good, but we recognise that to give you confidence we need to go even further... so we really have.
And if you're Camping & Touring with us bringing your own tent, tourer or motorhome then we've restricted the number of guests who can stay on Park for social distancing and increased our facilities block cleaning regimes too.
Plus we use approved cleaning products that kills viruses.
Our new check-in process will provide you with a safe start to your holiday from the moment you arrive on our Parks.
Your accommodation will be ready at your allocated check-in time and we will kindly ask you to only arrive on or after that time.
We will have traffic marshals to greet you when you arrive at the Park to help and guide you to our friendly Reception team.
Only the lead guest will be permitted to enter the Reception area so that we can check you in quickly and safely. We will have your welcome pack and sanitised key ready to collect in a sealed bag with a map directing you to your locked accommodation. All of our receptions have sneeze screens fitted and a one way system in place to minimise the risk to our guests and team. This new, streamlined way of checking you in will help to reduce queues and maintain social distancing.
We are now able to amend your booking up to 5pm the day before your arrival day. This will include any upgrades or special instructions you have regarding the preferred location of your Holiday Home. We urge you to please check you are happy with your booking before this time. Our dedicated Holiday Advisors are here to help you however, if you would like to amend your holiday prior to your arrival, please do let us know in good time so that we can thoroughly prepare your accommodation and ensure it is ready on time. Unfortunately, there will be no moves or upgrades available once you have arrived on Park.
We will send you a pre-arrival email just after 5pm the day before your holiday start date with all the information you need to know about the check-in process.
If you or any member of your party has been advised by a healthcare professional to self-isolate, or if you are feeling unwell or showing any of the coronavirus symptoms, we ask you not to travel to us and when you supply us with the documentation for this we can give you the option of a full refund or you can rearrange your holiday plans with a transfer to a later holiday in 2020 or 2021 with no admin fees.
During your holiday you must use dedicated security number immediately if you or any member of your party is suspected to have or is confirmed to have coronavirus. We will ask you to collect your belongings and return home. We will leave your holiday home empty for 72 hours after you vacate before thoroughly deep cleaning and sanitising it.
To minimise the risk and reduce the spread of coronavirus, we have decided to restrict the number of Holiday Home and Camping & Touring guests we can accept on Park.
Around the Park
The advice offered from the Government is changing frequently. We will continue to follow the advice provided and we will endeavour to open as many facilities as we can; holidays are about having fun and we promise to do our very best to provide a family break for all. We trust that you understand that things could change quickly and some opening times may have to be limited to protect both yourselves and our team. We are in the process of reviewing how we can operate all of the facilities across the Parks and aim to open as many as possible.
We have implemented a one-way system around our Parks with clearly signed directions, along with newly designated entrances and exits in and out of our venues. Our new signs are visible for all to see and we kindly ask all guests to observe and follow the new safety measures we have put in place to keep everyone safe whilst on holiday with us. To ensure we protect each other by maintaining the advised social distancing, we will control numbers of guests using facilities and operate a time slot system where necessary.
We have installed new hand sanitiser stations across the Parks for your peace of mind and these can be found near all doors leading into our venues. New hand washing facilities are being installed outside our venues to help enable our guests to maintain hand hygiene.
When onsite we ask that only members of your party enter the accommodation and that there are no visitors invited onsite. All children must remain supervised at all times around the Parks.
Our on site Nisa convenience stores offer an expanded range of food essentials so you can avoid the local supermarkets. Our shops will also follow similar safety measures to those that you now experience at home.
Our cleaning process in accommodation and public areas
You often tell us that you are satisfied with the existing cleaning process of our Holiday Homes and that the cleanliness and presentation of our entertainment and facility venues is very good but... we recognise that right now, very good just isn't good enough. With your safety in mind, we have introduced additional cleaning measures which include thorough deep cleaning throughout the Parks and across all of our self-catering accommodation.
We will ensure your Holiday Home has been fully cleaned to this new, heightened standard and prepared for you prior to your arrival. We ask you to help us by not arriving to the Parks any earlier than your check in time and by departing by 10am on the last day of your holiday.
Your beds will be made with fresh linen ready for a peaceful nights’ sleep. The linen is washed at high temperatures using industrial washing facilities. We kindly ask that you put all your used linen in the bag provided and open all the windows (weather permitting) before you depart so that we can keep our teams safe too. In addition, to minimise risk, we ask that you remove and dispose of your rubbish and recycling in our refuse points around the Parks before dropping your accommodation key back to Reception.
We kindly suggest that you bring along your own supply of essential shopping items such as soap, hand sanitiser, gloves, toilet roll and disinfectant for use on your holiday with us.
For our existing and new cleaning team members, full training will be given before they start work, focusing on the new cleaning products and methods to ensure the highest levels of cleanliness and hygiene standards can be maintained. We will deep clean and sanitise all accommodations between guests including high risk touch point areas e.g. light switches, door handles, appliances and remote controls and we will use disposable paper roll and disposable mop heads to clean all hard surfaces including floors, chairs, door handles and sanitary fittings. All printed material has been removed from your accommodation to avoid cross contamination. We have the Woolacombe Bay App available to help answer any questions you may have or to report anything to our housekeeping or maintenance teams. We will continue to elevate our training as best practices evolve.
You can rest assured that we will provide our teams with all the PPE they need to do the job and safely too. As part of their uniform and to increase personal hygiene levels we will provide each team member with their own personal refillable hand sanitiser or hand soap bottle.
Our Holiday Homes have always been perfect for social distancing as they are self-contained, individual spaces of accommodation with no shared doors or communal areas. Self-catering here, means your own kitchen, living space and plenty of outside space for you to enjoy. Depending on your preference, some Holiday Homes even come with your own private decking or patio, some with BBQ facilities and we offer a limited number of accommodation which have their own private outdoor hot tub for you to enjoy.
Public washroom cleaning has always been a prominent focus for us at the Parks but now, we will have dedicated cleaning teams for our public areas. We will display charts in our toilet facilities for you to visibly see the regularity with which we will clean the public washrooms and we have equipped our guest toilets with sanitising hand soap, disposable paper towels and hand driers where possible. We ask you to maintain social distancing, respect others around you and use the litter bins provided. To avoid overcrowding and unnecessary contact, we ask that guests who are staying with us, where possible, use the bathrooms in their own accommodation.
The tables and surfaces in all of our venues are already frequently sanitised with commercial cleaning products, as is each Holiday Home prior to the next family arriving to holiday with us but extra time will be spent in our public areas and accommodation. We have fully trained teams who will be equipped to clean our public spaces regularly throughout the day.
The water in our swimming pools is chlorinated to minimise bacteria and promote safe bathing and the water in any private outdoor hot tubs with accommodation is treated with chlorine, however there is no evidence from any official bodies that the virus is water borne so you can enjoy your hot tub with added peace of mind.
NEW Food & Drink App
Our new 'Woolacombe To Me' Food & Drink contactless app launched in February 2020 and ready to take your orders from the comfort of your Holiday Home. We will deliver straight to your Holiday Home front door and our designated team members will observe the social distancing guidelines to keep you safe.
Eating in our bars and restaurants has now been allowed by the Government on a seated service basis at all times and on arrival please wait to be seated by a team member. We have installed perspex screens in our bars and created socially distanced eating arrangements in our venues where all food and drink will be delivered to your table and which can also be ordered on the app. If you chose not to order on the app, you can order at the bar but please be aware that only one person from your party is allowed at the bar at a time, government guidelines prohibit leaning on the bar or standing at the bar or in other areas. Our outside eating areas are already available across the Parks for you to enjoy some al fresco dining whilst taking in the beautiful North Devon scenery.
To comply with Government guidelines we will need to take contact details from you whenever you eat or drink indoors in our venues, we recommend using the app as these are recorded automatically.
Contactless methods of payment are already available but will now be strongly encouraged and this is even easier to do when you use the 'Woolacombe To Me' Food & Drinks app.
Our team members are required to practice social distancing, so we apologise in advance if we don't get too close to you. We won't shake your hand or interact with you in the way you may have been accustomed to in previous years.
We have the necessary PPE available for all of our team members that wish to use them or when it is vital to do so.
On arrival to the Park each day, team members are temperature tested using infra-red thermometers. If any of our team members show symptoms they will be immediately sent home, asked to seek medical advice from a healthcare professional and will be required to self-isolate for 14 days prior to returning to the Parks.
We are here to help you enjoy your holiday and the stunning location we are lucky enough to share with you, our loyal guests. If you have any questions when you are on the Park, please call our Reception team who will be available every day.
We are very much looking forward to welcoming you back to our Parks in beautiful Woolacombe. Stay safe, well and positive in the meantime and we will see you as soon as we can!
Since this video was published, HM Government has allowed holiday parks to re-open although at this time permission has not been given to operate swimming pools; we continue to maintain them ready to open at short notice.
Hooray... the Government has finally announced that it is safe for us to open and we're totally buzzed to be welcoming you back for your first holiday since lockdown. Like everything else right now, safety comes first so things might look a little different but there's still plenty to do on Park. And as we get more information or as things change, we'll update this page and you'll receive clear pre-arrival information by email before your stay.
If there are HM Government restrictions in place at the time of your holiday which mean our Parks operate on an accommodation-only basis with no facilities except for the Reception, Launderette, Convenience Store and Food & Drink delivery or takeaway, you will be notified several weeks before your arrival date and given the option to either continue with your holiday, cancel with a full refund or move your break to a later date with no admin fees. If you decide to continue with your holiday, as a minimum we will provide you with free WiFi in your Holiday Home or Camping & Touring pitch (at all Parks excluding Easewell Farm) for an unlimited number of devices for the duration of your stay.
No, unfortunately the Government has stated that we are unable to open swimming pools at the current time.
There are various reports in the media that this situation may change in mid-July, although we do have to wait for an official announcement from HM Government. Our pools are filled and ready to go as soon as we get the green light!
Swim England has published its official guidance and swimming pools will be open when HM Government allows, with reduced numbers of swimmers allowed in at any one time. Changing rooms and shower facilities will be closed and swimmers will be asked to arrive at the pool in their swimwear and to remove and store their clothing poolside, although poolside toilets where accessible only to swimmers will be open. Spectator areas will be closed to adhere to social distancing and there will be no sunbathing areas within the designated outdoor pool space in order to allow the maximum number of guests to safely be in the water using the pool. We are developing a new simple smartphone booking system to enable guests to pre-book session bathing times to use the pool to avoid queuing to use or check availability for spaces. Waterslides and other features will be open if the guidance allows, we will extend our opening times and you will be able to book an indoor pool session and an outdoor pool session (weather permitting, outdoor pools open to 6th September 2020) per holiday booking for each day up to your day of departure.
In order to enable the maximum number of guests to use our indoor and outdoor pools we will not be running any extra charge pool activities this year including AquaPaddlerz, AquaNauts swimming lessons, Fun Pool Inflatables, Pool Kayaking, Snorkelling and WaterRollerz as well as our AquaTots water confidence - if you have booked any of these activities will be in touch in the next few weeks with a process to refund these sessions in full to you.
Yes, if you have booked one of our caravans with hot tub, lodges with hot tub or farmhouse with hot tub then you will be able to use your hot tub during your stay as this is considered to be private use. However, the current HM Government advice is you must not invite others who are not staying in your Holiday Home to use it.
We follow guidance from The British and Irish Spa Hot Tub Association (BISHTA) and we also recommend you take a shower before you relax in the hot tub.
You might see our team on your decking when they carry out daily checks. Our team members give each hot tub a daily dosing of sanitiser to keep the water healthy, while ensuring the inside of the tubs above the waterline and lids are effectively sanitised. Social distancing will be applied throughout this process.
Yes, many of our activities are outdoors and so will be able to operate with guests asked to adhere to social distancing, including lots of free sports like Adventure Golf, Pitch & Putt, Disc Golf, Foot Golf, Tennis Courts, Fishing and Short Mat Bowls. You'll need to show your Entertainment Pass wristbands to use all of these facilities. Our sea view 9-hole golf course at Easewell Farm is open to our holiday guests to pay-and-play and we will be able to run our popular Segway Safari at Woolacombe Bay as this is an outdoor activity. Our partner running surfing lessons on the beach has now re-opened in line with HM Government regulations.
Unfortunately the Government has stated that we are unable to operate the following extra cost facilities at the current time:
- Ten pin bowling at Golden Coast and Twitchen House however, should this legislation change we are ready to adapt at short notice as we have made plans for a reduced number of lanes available at a time and physical distancing measures.
- Wavesurfer surfing simulator bodyboard sessions (for 8 years and over) at Golden Coast as our understanding is that this falls into the category of a waterpark. We are hoping revised legislation will be effect in mid-July and we will be able to open this facility at short notice as the water is chlorinated and wetsuits are already always sanitised after each use.
- In order to ensure the safety of our guests and team members, activities that have an extra cost on top of the holiday price and which are high-touch involving an activity coach to be in close contact are unlikely to operate this year including Bungee Trampoline, Climbing Wall, High Ropes Course, WaterWalkerz, Wavesurfer kids' sessions (for 5-7 years) and Zorbing - if you have booked any of these activities will be in touch in the next few weeks with a process to refund these sessions in full to you.
Yes, we will run our full EXplorers nature and bush craft programme at Twitchen House as all these activities take place outdoors and there is already lots of space for social distancing. Because families come to do these activities together, parents are asked to ensure their party remains physically distant according to the prevailing HM Government guidelines... more than that, after many months of lockdown we know that many people will be craving exactly this type of outdoor activity!
Yes, our free outdoor gyms at Golden Coast, Woolacombe Bay and Twitchen House as well as the fitness trim trail at Golden Coast will be available with hand sanitising points installed.
Unfortunately the Government has stated that we are unable to operate spas (including individual saunas and steam rooms) and indoor gyms at the current time. There are various reports in the media that this situation may change in mid-July regarding indoor gyms, although we do have to wait for an official announcement from HM Government. However, due to the proximity of a spa therapist needs to be to the customer we will not be offering any extra cost Body & Beauty Treatments in our spa at Woolacombe Bay in 2020 - if you have booked a treatment will be in touch in the next few weeks with a process to refund these sessions in full to you.
Yes, there will be daytime and evening entertainment will be available at Golden Coast, Woolacombe Bay and Twitchen House.
Our talented and innovative ParkStar teams are currently working on a new programme of daytime and evening entertainment because we know holidays are all about fun. We have been actively preparing alternative outdoor venues in addition to our indoor venues where socially distanced entertainment such as bingo is permitted. Entertainment will all need to be low-touch so certain games won't be possible, especially where this includes contact with anyone outside of your party or household, and to ensure the safety as well as comfort of all our guests entertainment will finish earlier with no late night discos and you'll be asked to remain in your seats. We will offer popular character breakfasts with a few little changes to ensure social distancing. Because this is all new to all of us and the government advice is constantly changing, we'll be providing you with the entertainment programme on arrival so we can make any tweaks as we go along to ensure it's fun packed!
When we open on 4th July we will not be able to offer any live performances including production shows, pantomimes or talent shows or play loud music or show live sports on TVs in our venues. However, the Prime Minister said the Government would work with the arts industry on specific guidance to enable live events to resume as soon as possible.
Outdoor play areas on all Parks will be open, sanitised each morning and with hand sanitising points installed which we respectfully request that you use.
Unfortunately the Government has stated that we are unable to open indoor soft play areas at the current time.
Current HM Government guidance allows us to open our amusement arcades, cinemas and pottery painting studios which are all regularly cleaned and sanitised with social distancing measures implemented.
Yes, our bars and restaurants are open to eat and drink indoors for table service only with reduced capacity and social distancing rules for queuing and table spacing in line with the latest HM Government announcement. On arrival, please wait to be shown to a sanitised table by a team member.
We do have a new app where you can order and pay online and our team members will bring your order to your table. It's called "Woolacombe To Me" and is available to download free from the Apple and Google app stores. To comply with the current guidelines we will need to take your contact details, placing your order on the app will do this automatically.
The same app can be used to order food and drink from your Holiday Home and a team member will deliver this your accommodation respecting social distancing measures, there is no service charge for delivery to accommodation. Alternatively you can also use the app for click-and-collect to order food with a time allocated for collection from a designated point from the bar area, please arrive at your designated collection time as these are staggered for social distancing.
We will not be offering any carvery or buffet options at this time.
Our well stocked convenience stores will be open and you're encouraged to use them to avoid using the local supermarkets. You'll see the same sorts of measures that you're now used to when shopping at home including a limit on the number of people in store at a time, restricting the numbers of people per household in the shop, maintaining social distancing and encouraing contactless payment.
No, the current HM Government guidance is to avoid using public transport and cycle, walk or drive wherever possible for the purpose of essential travel such as for work when you cannot work from home. This advice has been in place throughout the coronavirus emergency period and is likely to remain in place for the foreseeable future. Our own regular bus service between our Parks and to the beach for our holiday guests very clearly does not fall within the scope of essential non-avoidable transportation and therefore with a heavy heart we regretfully inform you that our chargeable bus service will not operate in 2020.
If you had already booked Bus Passes on your holiday, we have now removed this optional extra from your booking and correspondingly reduced your total holiday price - any guests who had already purchased Bus Passes will be contacted by email.
We appreciate that for many guests going to the beach or between Parks can feel like an essential part of the holiday experience and you are encouraged to still do so, and we apologise for any unavoidable disappointment caused by taking this necessary public health measure. Over the coming weeks our blog is being updated with local walks including to the beach and between Parks, car parking listings and our most recent article about how to be socially distant at the seaside.
When you are on the Park or in the local area you may see our yellow buses in operation, this is because they are being used solely for the purpose of providing essential travel to work for a limited number of our team members who do not have their own vehicles or are travelling to great a distance to make getting to work feasible on foot. These team members are required to adhere to physical distancing measures on the bus and enhanced cleaning after use, therefore these buses will not be available for any guest use.
Yes, we have free WiFi for casual browsing in our bars, you'll need to be wearing your wristbands to access these venues. Whilst the Government will not allow us to put on live production shows and other similar entertainment, we are giving you in addition free casual browsing WiFi in your Holiday Home or Camping & Touring pitch at Golden Coast, Woolacombe Bay and Twitchen House throughout your stay for an unlimited number of devices.
Guests staying in Surf Village lodges or glamping at Woolacombe Bay still have free superfast streaming WiFi in their Holiday Home provided by a dedicated personal router in their accommodation.
Easewell Farm does not offer Park-wide WiFi coverage although unlike the other Parks does not have an entertainment programme which is reflected in the holiday prices.
To use our facilities and activities you must be wearing a valid Woolacombe Bay Holiday Parks wristband and new official guidelines state we must control access tightly to our communal spaces, so this means you must be wearing them. If you do not have wristbands on you will always be refused access to the venues, and we're sure you can appreciate this is for the safety and wellbeing of all our guests.
Wristbands are included with all holidays booked directly with Woolacombe Bay Holiday Parks and will be in your sealed welcome pack on arrival.
If you have booked through a newspaper promotion you will need Entertainment Plus Passes to use any of the sports facilities, nature activities, kids' clubs, entertainment and to access bars, restaurants, arcades, pottery painting and cinemas. Passes must be purchased no later than by 5pm the day before you arrive and will be in your sealed welcome pack on arrival. Due to contactless check-in, we can no longer sell Entertainment Plus Passes on Park.
Day visitors and visitors to the Park are strictly NOT permitted to comply with Government guidelines.