Terms & conditions offer campaigns
Direct marketing campaigns
Offers only apply to the promotional period stated and must be booked by the date specified. Prices and savings are per accommodation or pitch and not per person. Discounts apply to the accommodation or pitch element only. Prices and discounts may vary by Park, date and accommodation. All details correct at the time of distribution. Offers are subject to availability, cannot be combined with any other offer, discount or promotional voucher, apply to new bookings only and are subject to the terms and conditions of booking. Some offers may have specific promotional terms and conditions. We reserve the right to withdraw offers on certain Parks, dates and accommodation types at any time.
Pictures shown are for representation purposes only; activities and facilities may vary by Park and may carry a moderate extra charge. Please note that entertainment varies by Park and date.
Where a promotion code is supplied this must be used at the time of booking as we cannot apply these offers retrospectively if you do not claim the offer before your booking is confirmed. Promotion codes may apply to specific Parks, dates, durations and accommodation and any exclusions will be stated in the email. Promotion codes must use the link provided when booking online or if booking by telephone you must make your Holiday Advisor aware at the start of the call. We reserve the right to withdraw offers on certain Parks, dates and accommodation types at any time. Promotion codes cannot be used on Surf Village holidays unless otherwise stated.
Holiday Safeguard Scheme
Holiday Safeguard Scheme costs £20 for 7 night self-catering holidays and £10 for self-catering holidays of up to 4 nights or £1.50 per night for Camping & Touring holidays; must be added to your booking and paid with your additional deposit and cannot be added at a later date, click here for full terms and conditions. Cancellations within 8 weeks of arrival where our Holiday Safeguard Scheme is purchased are covered depending on when you cancel and the reason for this, proof of reason of cancellation will be required. Amendments are subject to availability, within 2 weeks of arrival are possible when our Holiday Safeguard Scheme cover has been taken our where this to an earlier date only.
2020 Advance Booking Offer
Discounts apply to the accommodation or pitch element of 2020 booking up to 28 nights duration made by 4th November 2019; maximum saving applies to the full balance paid by 31st October 2019; a lesser discount applies for later payment. Discount may vary by Park, date, duration and accommodation type. Where the dates of school and bank holidays change the respective 2019 price will apply. School holiday dates vary by region, please check before booking. Free holiday protection cover is automatically included in the price of your holiday when booking on this offer, cover cannot be exchanged for cash or any other discount; for full details of our Holiday Safeguard Scheme please see our terms and conditions of booking. Free amendments up to 24th December 2019. Any difference in price is payable at the time of amending the holiday, if the holiday is a lower price we'll refund you the difference in the same way you made your original payment, for example back to the same card. Usual amendment fee is £20 per booking change, subject to availability.
Once you have booked your holiday you can log-in to My Account where you can see all of the activities and times available to book, all activities are subject to availability and must be paid for at the time of booking. If you wish to cancel a pre-booked activity please give us 24 hour’s notice before it starts and we will book you onto an alternative available activity. Pre-purchased activities are non-refundable on Park, cannot be transferred to another booking and cannot be exchanged for cash. We reserve the right to cancel any activity at any time, where possible we will transfer to another session, or an alternative activity. Pre-bookable activities for 2020 will be available to book from December 2019.