Right now you might be keener than mustard to get back outdoors and enjoy the fresh air, ample green space, golden sandy beaches and freedom a seaside escape gives you.
For starters whether you book direct with us for this year or next, you'll get free Holiday Safeguard Scheme giving your our No Quibble Refund Guarantee. Here that's not just limited to the coronavirus pandemic but gives you peace of mind that if your plans change later for other unexpected things that crop up you've got the flexibility you need. It's just one of the reasons we get lots of happy returns every year. Plus with a low deposit when you book ahead you can secure that well-deserved break and start looking forward to your good times together.
So we want you to be confident that as a family-owned business doing the right thing is in our DNA so we'll make you a very simple promise... you can rest safe in the knowledge that whatever the future holds we're here to help if:
- HM Government travel restrictions including local lockdowns are in place on the dates of your holiday affecting your home postcode
- You or any member of your party listed on the booking has to self-isolate due to coronavirus
- We tell you we have to operate your break on an accommodation-only basis due to HM Government restrictions and you then opt not to stay
You'll be given the choice of a full refund or move your holiday to later date with no admin fees.
If you are unable to travel to us to take your booked holiday due to HM Government travel restrictions including local lockdowns, you will either get a full refund or you can rescue your holiday plans with a transfer to a later holiday with no admin fees. If we're not open so are not able to accommodate you because of coronavirus, you can see all the coronavirus cancellation options below.
If there are HM Government restrictions in place at the time of your holiday which mean our Parks operate on an accommodation-only basis with no facilities except for the Reception, Launderette, Convenience Store and Food & Drink delivery or takeaway, you will be notified several weeks before your arrival date and given the option to either continue with your holiday, cancel with a full refund or move your break to a later date with no admin fees. If you decide to continue with your holiday, as a minimum we will provide you with free WiFi in your Holiday Home or Camping & Touring pitch (at all Parks excluding Easewell Farm) for an unlimited number of devices for the duration of your stay.
If you or any member of your party listed on your holiday booking has been told to self-isolate for coronavirus then you must not take your holiday with us during your period of isolation so please contact us if you have coronavirus symptoms within 7 days of your break and do not come to the Parks. You will have the option of a full refund or you can rescue your holiday plans with a transfer to a later holiday with no admin fees.
Yes, we strongly recommend taking out our Holiday Safeguard Scheme cover to ensure you do not loose all the money you have paid if you need to cancel or amend your holiday after you booked it. This cover extends to other illness and reasons for cancellation including jury service and redundancy.
Yes, because if you don't pay any outstanding balance on time for a holiday on a date when our Parks are not closed then your holiday will be cancelled by us for non-payment of the balance and you'll forfeit any monies already paid. Rest assured that if the Parks have to close again and your booking is cancelled by us for that reason, you will be notified as soon as possible by email and offered a full refund or you can rescue your holiday plans with a transfer to a later holiday with no admin fees, you can see all the coronavirus cancellation options below.
It's important that as well as being able to book with confidence, you must also be able to holiday with confidence too. Our guests already tell us that our cleaning processes are very good but we recognise that good now isn't good enough... so we have introduced additional measures including strict deep cleaning regimes throughout the Parks and self-catering accommodation, an abundance of santising stations, one-way systems, contactless check-in, deep cleaning of accommodation before your arrival and social distancing measures to ensure the safety of our guests and team members. You can see more of them on the holiday with confidence page.
If your holiday is cancelled by us due to coronavirus
If we're not open so are not able to accommodate you because of coronavirus, and you booked your holiday directly with us you're free to choose from one of three options giving you maximum flexibility to rescue your holiday. These applied to guests with bookings due to arrive up to 3rd July 2020, but if any future holidays are cancelled by us due to a re-introduction of lockdown measures affecting our Devon Holiday Parks then they'll apply too... so along with our No Quibble Refund Guarantee you really can book with confidence now for 2020 and 2021.
YOU WON'T BE WORSE OFF OR YOUR MONEY BACK, OUR PROMISE
Swap your holiday to the exact same one next year for the exact same price... secure your ideal break, beat any price rises, keep the same offers and retain any loyalty discounts too.
If it's now cheaper in 2021 you'll be refunded the difference.
Switch to any other available break in 2020 or 2021 now and get an extra 25% credit on top of what you've already paid. If the new holiday costs more you only have the difference to pay later on, if it's cheaper you'll be refunded the difference. Plus you'll retain any loyalty discounts too.
Still unsure when you want to stay then bank a total of 125% of what you've paid already to spend on your next break, it'll get you much more holiday for your money or spread it over several stays... your credit can be redeemed for up to 24 months and will be ready in your My Account when you are!
Right now the majority of families who booked directly with Woolacombe Bay Holiday Parks chose one of these three options to rescue their holiday but we understand that some guests may need a full refund instead so if you ask for it we'll make it happen.
Book now knowing you're covered
Rest assured on your next break if coronavirus affects your plans you won't be out of pocket