FAQ's

Our four Parks are in Woolacombe on the North Devon coast, a small but lively village nestling behind a huge, safe, sandy beach with numerous coves and many secluded spots. Use the map on the homepage to get a better idea of where we are.

Our Parks are open in 2012 between the following dates:

Golden Coast - Friday 10 February to Monday 26 November
Woolacombe Bay - Friday 23 March to Monday 5 November
Twitchen House - Friday 23 March to Monday 5 November
Easewell Farm - Friday 23 March to Monday 5 November

We are sorry but none of our Parks will be open for holidays during Christmas and New Year.

Bookings are accepted from families and couples only. We regret that we are unable to accept bookings from single sex parties or groups of unaccompanied persons under the age of 21.

We offer our Holiday Safeguard Scheme for just £20 per week or £10 per short break covering you if any member of your party are unable to travel due to sickness, redundancy or jury service. For full details of our holiday protection cover please see our Terms and Conditions.

You can order a brochure here or call 0843 2080 377.

Book securely online

Booking your holiday with us could not be easier. Simply check availability and book through our secure booking process. You can even save your holiday searches before booking, to give you a chance to discuss with your family or friends before coming back to confirm your holiday.

Book over the phone

Or you can book over the telephone. Our friendly and knowledgeable Reservations Team is here from 8am to 10pm daily. We are happy to check availability and help find your perfect holiday.

Unfortunately, we can not hold camping and touring bookings provisionally or via Internet. We suggest you call us on the number at the top of this page to book.

Please note that you cannot make a booking by calling your preferred Holiday Park directly.

For a full description of facilities on or around our Parks please visit the Parks tab at the top of this page, or request a brochure online.

Each Park has it's own unique style and personality but whichever one you choose as your base, you're free to use the pools, sports facilities and entertainment of all four.

You can view a map of each Park on their individual pages and even download them. Just go to your chosen Park and click on the "Info" tab where you'll find the Park map or click here:

Golden Coast Park Map
Woolacombe Bay Park Map
Twitchen House Park Map
Easewell Farm Park Map

Entertainment varies from Park to Park but there is always a good selection from our very own entertainments team and nightly visiting star cabarets at Golden Coast, Woolacombe Bay and Twitchen House.

Easewell Farm offers a limited entertainment programme with low key entertainment during School and Bank Holidays only. There are no kids clubs at Easewell Farm. However, you are free to use all of the entertainment at Twitchen House which is a short walk away opposite Easewell Farm's entrance.

Our kids clubs, Billy Beachball Club (age 5-19 years) and Betty's Buddy Club (age 0-4 years) are not child minding facilities and parents or guardians are required to stay with their children throughout the session.

Children at Extreme Teen Club (10-15+ years) do not require parental supervision but parents must remain on the Park throughout the session and be aware when their children are due to finish their session.

From the moment our Parks open there is a full programme every day and night. Our Summer programme offers an even bigger range of acts including some top names.

We also run a number of themed entertainment breaks:

Rock & Roll Weekend 23 - 26 March at Woolacombe Bay
Easter Eggstravanza 6 - 9 April at Golden Coast, Woolacombe Bay and Twitchen House
Halloween Spooktacular 26 October - 5 November at Golden Coast, Woolacombe Bay and Twitchen House

Please note that there are no kids clubs and only limited low key entertainment during School and Bank Holidays at Easewell Farm but you may use the facilities at Twitchen House opposite.

Sorry, we do not sell day passes as we do not charge our guests for many of the activities or facilities, however site visitors are welcome to come and use our 10 pin bowling at Golden Bowls or visit the Waves Ceramics Cafe both situated at the Golden Coast Holiday Village.

Yes, there is a cash machine available at 3 of our Parks, situated in the main Reception area. For Easewell Farm please use the cash machine located at Twitchen House.

We are happy for you to arrive on Park at any time and use the facilities (keep your swimming things handy!), but your accommodation is not guaranteed until the check-in time for your grade of accommodation:

2pm - Exclusive
3pm - Platinum
4pm - all other grades

Midday - Camping & Touring pitches

Our Reception is open daily from 8am until 10pm. If you think you may arrive later please call the Park.

When your holiday is over please vacate your accommodation or your pitch by 10am. Once again, please feel free to have that last swim or why not set off for your journey after having a full English breakfast at one of our restaurants?

If linen is included in your holiday this will be shown on the booking confirmation before you confirm payment and will also be shown on your email confirmation.

Please note some third party newspaper promotional offers do not include linen in accommodation types where linen is usually included, unless a supplement has been paid.

Linen consists of pillow cases, sheets and duvet covers; we always provide duvets & pillows.

We accept dogs in certain types of Budget, Bronze, Silver and Platinum accommodation at all four Woolacombe Bay Holiday Parks at a charge of £20 per dog per booking.

Assistance dogs for disabled guests are exempt from this charge and are allowed at all Parks even when a property description states that pets are not allowed. We reserve the right to refuse certain types of breeds. For other pets (eg cats, birds, hamsters etc) please contact the Reservations Team directly on 0843 2080 377 before you make your booking.

Please note that if you are planning to book through a third party newspaper promotion, we do not accept pets on these bookings and if you wish to bring a pet you will need to make your booking directly with us.

Requests can be made on your booking, we endeavor to honour all requests, but we cannot guarantee that a specific request will be met. Please contact our Reservations Team on 0843 2080 390.

Yes, if the chosen location is available for your holiday. However, please note that we do not guarantee special requests although we will endeavour to meet them.

You can now guarantee your choice of location for a moderate extra charge of £20 per booking.

This charge does not apply to Camping & Touring pitches.

We accept pets at three of our Holiday Parks. Pets are accepted anywhere in the Camping & Touring areas at Woolacombe Bay and Easewell Farm, in ' I ' Field at Twitchen House. Pets are not accepted in the Camping & Touring grounds at Golden Coast.

The weekly rate is £10 per pet and a nightly rate of £1.50 per pet.

Unfortunately, you cannot book seasonal pitches online, they can be booked with our Reservations Team on 0843 2080 377. We accept seasonal bookings on Twitchen House and Easewell Farm.

In your Holiday Home you'll find a fully equipped kitchen, with all the crockery, cutlery and cooking utensils you're likely to need including a microwave, fridge, toaster, kettle, cooker and oven. But you will need to bring a few things along with you:

• Tea towels
• Towels
• Toiletries
• Toilet rolls
• Matches
• Washing up utensils
• Cot linen, if you have hired a cot
• Either pack your own bed linen or hire it in advance – linen is included in selected Holiday Homes, please check your confirmation or when you book online
• Your holiday confirmation

Why not pack your swimming costumes and towels in a separate bag so that if you arrive early before your Holiday Home is ready you can head straight for the pool?

Don't worry if you forget something... we have convenience stores on all Parks with all the essentials you need for your holiday.

If you book a Starter Grocery Pack this will include toilet roll, kitchen roll, cereal variety pack, eggs, sliced wholemeal bread, butter, sausages, baked beans, bacon, milk, sugar, tea, coffee, orange juice, mineral water, salt, pepper, 75cl white wine, vegetable oil, washing up liquid and sponge which will be waiting in your Holiday Home when you arrive.

At certain times of the season there may be an opportunity to extend your holiday if your accommodation is available before or after your stay. If this is the case we will be happy to add these extra nights at a charge.

If you are trying to trace a piece of lost property please call the Reception at your Holiday Park direct.

Golden Coast - 01271 872 000

Woolacombe Bay - 01271 870 221

Twitchen House - 01271 870 848

If you need to contact us you could either email us at or call us on 0843 2080 377 and we will be happy to deal with any queries you may have.

If you have any queries regarding your newspaper promotional holiday, please call us direct on 0843 2080 377 and we will do our best to help.

We participate in a number of promotional holiday offers several times a year.  If you are coming to us on one of these there will be extra charges to pay for and bed linen, entertainment and facility passes and gas/water/electricity even where they are shown as being free or included on our website and in our brochure.

We regret that we are unable to change dates or Parks but you are able to upgrade accommodation or if you are unable to take the holiday yourself, you can pass it on to someone else as long as you let us know.

Please note that we do not accept pets on bookings made through a newspaper promotion. If you wish to bring a pet you will need to book your holiday on this website or by calling our Reservations Team directly on 0843 2080 377.