Terms and Conditions

Holiday Cancellation Insurance

For all self catering accommodation holidays we offer holiday cancellation insurance for just £10.00 per week or £5.00 per short break payable at time of booking. If you are forced to cancel your holiday the insurance will cover you for the following:-

1. Illness, death, injury or maternity of any member of your party.

2. Illness, death or injury of a close relative.

3. Redundancy of any member of your party.

4. Jury Service by any member of your party.

Providing cancellation insurance has been paid at the time of booking and any of the above circumstances arise since you made the booking you will not be liable for the remaining balance due on the holiday.

The following conditions apply:-

1. The cover is only valid if the circumstances arise before you leave home for your holiday.

2. The cover only insures you against the possibility of having to pay the full cost of your holiday in the event of cancellation.

3. If we receive written notice of cancellation due to one of the reasons given above more than 49 days prior to arrival we will return your holiday fee in full minus cancellation insurance cover.

4. If your holiday is paid in full and cancellation is made 49 days or less prior to arrival we will return your holiday fee paid in full minus £40.00 per week deposit and £10.00 per week or £5.00 per short break cancellation insurance cover.

5. Cancellation insurance cover must be paid at time of booking and cannot be added at a later date.

6. If cancellation insurance cover is not taken you will be liable for the full cost of the holiday if cancelled by you or if full payment is not received 49 days prior to arrival.

Cancellation of self catering accommodation holidays.

Should you wish to cancel your holiday call us immediately on 01271 870343 and we will advise you of the procedure. Cancellation will not take effect until we receive written confirmation and relevant Documentation as proof of cancellation for the stated reasons, sent by recorded delivery, fax or e-mail. If this is not received before the day of arrival no refunds will be given. The Insurance which is taken out at the time of booking will cover you for any of the above points 1-4 and a free amendment to the booking. If you cancel within 49 days or after the due date you will lose your £40.00 deposit and insurance paid per week /short break if Insurance is not taken at the time of booking you will be liable for the full cost of any monies paid, With NO refund given.

Cancellation of Camping and Touring Holidays.

Booking fees paid will not be refunded for individual party members not arriving or days not taken up due to inclement weather or events beyond our control. Should you wish to cancel your camping and touring holiday call us immediately on 01271 870343 and we will advise you of the procedure. Cancellation will not take effect until we receive written confirmation and relevant Documentation as proof of cancellation for the stated reasons, sent by recorded delivery, fax or e-mail. If this is not received before the day of arrival no refunds will be given. A non-refundable deposit of £5.00 per night will be lost in any event of cancellation. If cancellation occurs less than 48 hours prior to arrival the refund will be limited to 30% of the total holiday cost inclusive of the £5.00 per night deposit.

Booking Terms and Conditions

For self catering villas, lodges, apartments and caravan holiday homes

1. A booking fee of £40.00 per holiday home per week or short break (plus £10.00 cancellation insurance cover per week or £5.00 per short break) is payable when you book your holiday.

2. On receipt of your booking fee we will send you full confirmation and final payment instructions. Payment is acceptable by cheque, postal orders or credit/debit card.

3. On bookings made less than 49 days in advance, full payment should be made at time of booking.

4. The full balance of your holiday is due 49 days prior to the arrival date.

For Camping and Touring Holidays

A non refundable deposit of £5.00 per pitch per night is payable when you book your holiday with the full balance due 49 days prior to the arrival date.

A minimum of 2 nights must be booked during school holiday dates.

Whilst every effort is made to avoid changes or errors, we’re only human. Please check and/or query the details and price of your chosen holiday at the time of booking.

Applicable to all holiday bookings

Special and promotional offers are subject to availability at the time of booking, and to specific offer terms and conditions, and may be withdrawn at any time. These offers only apply to the promotional period stated, and cannot normally be combined with any other offer.

Your holiday cost includes the use of all the main Park venues, facilities & activities, with very few exceptions. Certain facilities & activities are subject to an additional cost or refundable booking deposit, and some facilities may be restricted off-peak.

Every care is taken to ensure that all brochure information is accurate at the time of going to press. Photographs are intended for guidance only. Layout plans and artists impressions are for illustrative purposes only. Due to operational circumstances, activities sometimes may be withdrawn.

Guests arriving early are welcome to check in and enjoy the Park facilities until their accommodation is ready.

1. Please make cheques payable to your selected Holiday Park e.g.; Woolacombe Bay Holiday Village, Golden Coast Holiday Park, Twitchen House or Easewell Farm. We regret that we are unable to accept cheques if received 2 weeks or less prior to holiday arrival date. No charges are made for credit or debit card payments. Returned cheques or unpaid credit/debit card charges will be charged a £15.00 administration fee.
We reserve the right to cancel your holiday and retain the booking fee paid if we have not received full settlement 49 days prior to arrival. Please note we do not send another reminder after your holiday confirmation has been sent to you.

2. Prices quoted include VAT and insurance premium tax at the current rate at time of printing and are subject to change if these tax rates change before you make final payment. If any new taxes or levies are introduced during the year we will re-invoice you accordingly.

3. Bookings are accepted from families and couples only. We regret that we are unable to accept bookings from single sex parties or groups of unaccompanied persons under the age of 21.

4. Self catering accommodation is available from 4pm on the stated day of arrival and must be vacated by 10am on the day of departure. Touring and camping pitches are available from 12 noon on the stated day of arrival and must be vacated by 10am on the day of departure. Reservations will not be held after 12 midnight on the day of arrival unless prior arrangements have been made with us. If you have not contacted us to advise us of your late arrival we will assume the holiday is cancelled and the total holiday cost will be retained by us.

5. If a holiday home or holiday Park is unavailable for whatever reason we will transfer your holiday at no extra cost to an alternative home or Park that is acceptable to you or alternatively, refund your total holiday cost paid, but you will have no additional claim against us.

6. Any first amendment or alteration to your holiday booking does not incur a charge if cancellation insurance has been paid; if not there will be a £15 administration fee. Any further amendments or alterations will be charged an administration fee of £15.00. Please note if you alter your booking to a date with a higher tariff then you will be responsible for paying the additional holiday cost, if you amend your dates to a lower tariff then the total holiday cost will be reduced providing you purchased cancellation insurance at the time of booking. We are unable to amend your holiday dates within 2 weeks of arrival unless altering to an earlier date.

7. Only the persons listed on your booking form are entitled to stay at our Parks.

8. Children remain the responsibility of their parents or guardians at all times.

9. Lancaster Leisure will not be liable to any person staying at Golden Coast, Woolacombe Bay. Twitchen House or Easewell Farm Holiday Park, or to any person visiting the Parks, for any personal injury, fatal or non-fatal unless caused by a negligent act or omission by the Company or its Employees. Nor shall the Company be liable for any injury, loss or damage to any property including motor vehicles, personal effects or luggage however caused or sustained.

10. All prices and holiday details are correct at time of going to press in October 2009 e&oe. In the event of exceptional circumstances, Woolacombe Bay Holiday Parks reserve the right to vary holiday specifications and prices without notice.

11. Whilst every effort is made to ensure all advertised facilities are available during your stay it may sometimes be necessary to limit or close a facility for improvement or additions to the Parks for the future enjoyment of our guests.

12. In the unlikely event of there being a problem or dissatisfaction with any matters under our control please report to us immediately so that we may have the opportunity where possible to rectify issues. We cannot accept liability in relation to any claim of whatever nature if you fail to notify us in writing within seven days from the end of your holiday.

13. Any person causing a nuisance or annoyance on our Parks will be asked to leave immediately and no refund of monies paid will be made.

14. You will be responsible for any damage or breakage’s occurring in your accommodation during the period of your occupation.

15. Responsible dog owners are welcome to bring dogs camping at Woolacombe Bay Holiday Village and Camping and Touring at Easewell Farm and Twitchen House* *(I and K Field only). Dogs are also accepted in some specified accommodation types. Dogs are also accepted at Golden Coast Holiday Park in specified accommodation but not camping or touring. However, registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed at all Parks even where the property description states that pets are not allowed. Customers with allergies should be aware that we cannot guarantee that a registered guide and/or hearing dog has not stayed in the accommodation nor can we accept any liability for any suffering which may occur as a result of such animals being present. We reserve the right to refuse certain types of breeds.

16. Some Parks and accommodation may have steep gradients, steps or stairs and may not be suitable for prams, wheelchair users or visitors with mobility difficulties. Please let us know in advance if you have any specific requirements and we will try our best to comply with any special requests.

17. Duvets and pillows are supplied in all self catering accommodation. Unless otherwise stated we do not provide duvet covers, pillow cases and sheets. Please bring your own duvet covers, sheets and pillow cases or if you wish you may hire these from us at a charge of £4.00 per person per short break or week. You will need to bring your own tea towels, toilet roll and washing up utensils. Please note we do not hire towels.

18. Group bookings of 6 units or more accepted by advance arrangement and at the Park Managers discretion only.

19. Swimming Pools - anyone under 18 must be supervised by an adult.

20. Outdoor Pools will be open end May to mid September (weather permitting).

You will need to bring your own towels as we do not hire them.

Photography

We regularly take photographs and videos for promotional and training purposes and we occasionally receive requests from TV or other companies to film/photograph on the parks. Please be aware that filming may be in progress during your break. Should you not wish to appear in any such material please notify us on or before your arrival at the parks.

Woolacombe Bay Holiday Parks Dog Policy

Woolacombe Bay Holiday Parks welcomes responsible dog owners and their pets. Dogs are now are allowed in camping and touring fields at Woolacombe Bay Holiday Village, Twitchen House and Easewell Farm and are now accepted into some specified accommodation types at Golden Coast, Woolacombe Bay and Twitchen Park.

Any customers bringing dogs are responsible for their pets at all times. Dogs are to be kept on leads and exercised in clearly defined Dog Exercise Areas.

Woolacombe Bay Holiday Parks adheres to the Dangerous Dogs Act 1991 and amended Act of 1997. Therefore Pit Bull Terriers, the Japanese Tosa, the Dogo Argentino and the Fila Brasileiro are banned completely from site.
We also reserve the right to refuse admission for certain breeds of dog. If a dog is found to be causing a nuisance during a client’s stay or displays physical or behavioural characteristics of prohibited dogs, or disturbs the enjoyment of other holidaymakers, we also reserve the right to request that the client removes the dog immediately from the Park.

Guide Dogs and hearing dogs are allowed at all four parks and are not bound by restrictions of access.